Reviews promote competitors brands and support ignore that
Case 17892303351
I prepared a list of reviews with references to HAQM Guidelines for each review and what they violate.
Support continues response that everything is ok, and multiple mentions of competitors' brands are OK the same as not verified reviews for product that i'm sellin only on HAQM
The following clearly shows that it's not allowed.
"Ads, conflicts of interest, promotional content
We don’t allow content if its main purpose is to promote a company, website, author, or special offer. We also don’t allow people to create, edit, or post content about their own products or services. The same goes for products and services offered by
Friends
Relatives
Employers
Business associates
Competitors
We don't allow reviews written as a form of promotion. We remove reviews posted by someone with a financial interest in the product, or any other conflict of interest."
Many reviews with promotion of competitors' brands were removed before, and HAQM agreed that it was a violation, but today they decided that it is not for a similar case. It can't work, if you agreed that it's a violation before you can say today that it is not, as you are using the same HAQM Guidelines.
I kindly ask to escalate that issue @Sandy_HAQM
@Blake_HAQM
@Michelle_HAQM
@Tatiana_HAQM
@Jaijai_AMZ_136
@Roberto_HAQM
Reviews promote competitors brands and support ignore that
Case 17892303351
I prepared a list of reviews with references to HAQM Guidelines for each review and what they violate.
Support continues response that everything is ok, and multiple mentions of competitors' brands are OK the same as not verified reviews for product that i'm sellin only on HAQM
The following clearly shows that it's not allowed.
"Ads, conflicts of interest, promotional content
We don’t allow content if its main purpose is to promote a company, website, author, or special offer. We also don’t allow people to create, edit, or post content about their own products or services. The same goes for products and services offered by
Friends
Relatives
Employers
Business associates
Competitors
We don't allow reviews written as a form of promotion. We remove reviews posted by someone with a financial interest in the product, or any other conflict of interest."
Many reviews with promotion of competitors' brands were removed before, and HAQM agreed that it was a violation, but today they decided that it is not for a similar case. It can't work, if you agreed that it's a violation before you can say today that it is not, as you are using the same HAQM Guidelines.
I kindly ask to escalate that issue @Sandy_HAQM
@Blake_HAQM
@Michelle_HAQM
@Tatiana_HAQM
@Jaijai_AMZ_136
@Roberto_HAQM
1 reply
Danny_HAQM
Hello @Seller_k8Oym0TGnffE5- and thank you for looking to the seller forums for some guidance on managing your product reviews.
Unfortunately, I was unable to locate any case under your account with that case ID, can you do me a quick favor and doublecheck if it's the right one? If it is a case ID in another region of HAQM, you can also create a thread in the appropriate area of the forums by clicking on the flag dropdown in the top-right of your forums view and selecting the flag tied to the region in question!
In any case, you can also look to this recent forums post which details the available methods to report a review as abusive for review by HAQM. Potentially relevant is the context of the review, and if our teams believe promotional content is the 'main purpose' of the review.
I hope this information helps, and thanks again for posting!
Best,
Danny