My new account has been deactivated for Utility bill issue
Dear HAQM,
I hope you are doing well,
My Seller Account has been deactivated for Utility bill Verification, even i have submitted so many times but still my account is deactivated, every time they said the information is not enough at this time to remove the violation if they need any other documents they can ask me, but they reply same always, i have submitted the internet bill which is with my legal entity Name & Address but still Deactivated, any one is here to help me for this issue, Very appreciated.
Thanks & Best Regards,
Rehan Majeed
My new account has been deactivated for Utility bill issue
Dear HAQM,
I hope you are doing well,
My Seller Account has been deactivated for Utility bill Verification, even i have submitted so many times but still my account is deactivated, every time they said the information is not enough at this time to remove the violation if they need any other documents they can ask me, but they reply same always, i have submitted the internet bill which is with my legal entity Name & Address but still Deactivated, any one is here to help me for this issue, Very appreciated.
Thanks & Best Regards,
Rehan Majeed
14 replies
Seller_rI7BZIczK8iAC
Your account has NOT been deactivated for an utility bill issue but for
copy and paste here HAQM's email informing you about the deactivation of your account.
Seller_kIukTwdhvntAp
"not enough at this time to remove the violation"
As noted by @Seller_rI7BZIczK8iACyou got a suspension notice for doing something wrong.
Find the suspension notice and POST THAT (the ENTIRE thing) but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
Seller_OvL8C4BJWiuS9
Does the utility bill name and address match exactly as to what you used to sign up with? I am assuming you haven't gotten past this verification step, so the account isn't "deactivated", but suspended awaiting proper documentation to check this part of the verification.
Seller_qTJiCxRI8PpIZ
Resubmitting the same document repeatedly won't help. Although it does state that internet bills work for verification, I've seen a lot of people have trouble with getting internet bills to work. Piped bills work best, gas, water, electricity. Information on the bill and your HAQM account have to match perfectly without even the slightest variation. If your bill says John Jacob Smith but your HAQM account says John J Smith, your verification won't go through. If your address is 123 Rose Road on your bill but 123 Rose Rd on your HAQM account you won't be verified. You can't even have a comma, period, or capitol letter that differs from one to the other. Go over everything with a fine tooth comb. HAQM will never tell you what you need to fix as far as verification goes. I hope this helps.