Mixing advices from the account health specialists
Within 10 days, 3 different advices from the account health specialists about my account suspension and how to proceed. How can I send what the performance team really needs?
1. May 27th:
Dear Mixing&Matching,
This is Juweriya, with HAQM Account Health Support. Thank you for speaking with me regarding your selling account.
As discussed, I understand you needed assistance with Account Reinstatement.
If you believe your account has been deactivated in error, please submit a dispute through the "Has your account been deactivated in error?" button in your Account Health Dashboard with the following information:
. Evidence and explanation demonstrating how your account has complied with HAQM's Selling Policies and Seller Code of Conduct
. Supporting documentation including:
- Invoices/receipts with visible dates
- Product names for all ASINs involved
- Sales volume documentation for the past 365 days
- Complete supplier contact information (name, phone number, address, website)
- Any relevant email communications or third-party information
Please ensure your dispute includes specific details rather than general statements.
2. June 5th:
Dear Mixing&Matching,
This is Heemansu, with HAQM Account Health Support. Thank you for speaking with me regarding your selling account.
As discussed, I understand you needed assistance with your appeal rejection for account reinstatement.
Firstly, I apologize that your account is deactivated because of adding inaccurate product information to product detail pages.
As informed, your account is currently not eligible for reinstatement for such violations
3. June 6th:
Dear Mixing&Matching,
This is Quenette, with HAQM Account Health Support. Thank you for speaking with me regarding your selling account. As discussed, I understand you needed assistance with your account.
I've carefully reviewed your account and notice that your recent Plan of Action didn't include sufficient details about how you'll prevent catalog violations in the future.
To help restore your selling privileges, please submit a new appeal that includes:
A detailed explanation of what led to the unauthorized product detail page changes
The specific steps you've taken to correct these issues
The processes and procedures you'll implement to ensure compliance with HAQM's catalog policies moving forward.
Mixing advices from the account health specialists
Within 10 days, 3 different advices from the account health specialists about my account suspension and how to proceed. How can I send what the performance team really needs?
1. May 27th:
Dear Mixing&Matching,
This is Juweriya, with HAQM Account Health Support. Thank you for speaking with me regarding your selling account.
As discussed, I understand you needed assistance with Account Reinstatement.
If you believe your account has been deactivated in error, please submit a dispute through the "Has your account been deactivated in error?" button in your Account Health Dashboard with the following information:
. Evidence and explanation demonstrating how your account has complied with HAQM's Selling Policies and Seller Code of Conduct
. Supporting documentation including:
- Invoices/receipts with visible dates
- Product names for all ASINs involved
- Sales volume documentation for the past 365 days
- Complete supplier contact information (name, phone number, address, website)
- Any relevant email communications or third-party information
Please ensure your dispute includes specific details rather than general statements.
2. June 5th:
Dear Mixing&Matching,
This is Heemansu, with HAQM Account Health Support. Thank you for speaking with me regarding your selling account.
As discussed, I understand you needed assistance with your appeal rejection for account reinstatement.
Firstly, I apologize that your account is deactivated because of adding inaccurate product information to product detail pages.
As informed, your account is currently not eligible for reinstatement for such violations
3. June 6th:
Dear Mixing&Matching,
This is Quenette, with HAQM Account Health Support. Thank you for speaking with me regarding your selling account. As discussed, I understand you needed assistance with your account.
I've carefully reviewed your account and notice that your recent Plan of Action didn't include sufficient details about how you'll prevent catalog violations in the future.
To help restore your selling privileges, please submit a new appeal that includes:
A detailed explanation of what led to the unauthorized product detail page changes
The specific steps you've taken to correct these issues
The processes and procedures you'll implement to ensure compliance with HAQM's catalog policies moving forward.
11 replies
Seller_OvL8C4BJWiuS9
All of the other posts and or answers didn't help you understand that you will not be able to reinstate your account?
Post your actual deactivation notice.
Seller_rI7BZIczK8iAC
No need to ask three times what HAQM wants. They TOLD you what they want in their email about this account suspension.
We really have no time to read your long thread. If you don't understand their email and want further advice do following:
the WHOLE one.