Unable to list product for approved brand
I am trying to list product with my brand but I am unable to list. Upon listing it keeps giving me 5461 error.
I have got approval for my brand. For the first time when I tried to list it asked me for approval so I applied and I got approved (Case# 17884290851). After approval I went in and tried to finish my listing it again asked me for approval so I reapplied and again got approved (Case# 17898793581)
Now I am going in from View Selling Applications and from there I click on list product button. When I try to create product it again asks me to apply for brand approval. I contacted support they asked me to re-apply. I did re-apply and now it is getting rejected due to duplicate application. Can one of the amazon moderator take a look at it? (#17905005271, #17905136521, #17906030301 - These are all declined ones cases)
@Michelle_HAQM, @Cooper_HAQM, @Joey_HAQM
Unable to list product for approved brand
I am trying to list product with my brand but I am unable to list. Upon listing it keeps giving me 5461 error.
I have got approval for my brand. For the first time when I tried to list it asked me for approval so I applied and I got approved (Case# 17884290851). After approval I went in and tried to finish my listing it again asked me for approval so I reapplied and again got approved (Case# 17898793581)
Now I am going in from View Selling Applications and from there I click on list product button. When I try to create product it again asks me to apply for brand approval. I contacted support they asked me to re-apply. I did re-apply and now it is getting rejected due to duplicate application. Can one of the amazon moderator take a look at it? (#17905005271, #17905136521, #17906030301 - These are all declined ones cases)
@Michelle_HAQM, @Cooper_HAQM, @Joey_HAQM
6 replies
Manny_HAQM
Hello @Seller_5zuo28XOdeWAv,
I'm sorry you're running into Error 5461. If you encounter this error message, it is because you have not been authorized to create new ASINs for the brand. You may still seek approval to create the new ASIN if you can show that it is an authentic product of the brand for which no ASIN exists yet. You'll find potential solutions to this in the Error Code 5461 and approval requirements help page and Resolve error 5461 Seller University video.
If you have tried resolving using the above but still running into this error, please contact Seller Support for additional troubleshooting. Share your case ID in this thread, and I'll review to see if there's any need for escalation.
Regards,
- Manny