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Seller_Ek4pOOpOo5Xir

Help! SOS! Product and Food Safety Violations--Lithium Battery Products

My listing was suddenly removed and said that my product violated product and food safety. This product is very important to us, we have been selling it on the platform for 3 years and have a lot of customer support!

I don't know what went wrong. we read the related policy carefully and we believe that our product don't have that risk. Contact customer service and send the battery testing report ,Six-sided diagram, Battery internal structure diagram and battery test report

But I received a reply from customer service “it is prohibited from sale and listing on HAQM. At this time, we will not be reviewing any documents for this product.”Why is this? Please tell me.

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5 replies
Product Safety and Compliance
Tags:Hazmat (Safety and Compliance), Product compliance, Product safety
11
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user profile
Seller_Ek4pOOpOo5Xir

Help! SOS! Product and Food Safety Violations--Lithium Battery Products

My listing was suddenly removed and said that my product violated product and food safety. This product is very important to us, we have been selling it on the platform for 3 years and have a lot of customer support!

I don't know what went wrong. we read the related policy carefully and we believe that our product don't have that risk. Contact customer service and send the battery testing report ,Six-sided diagram, Battery internal structure diagram and battery test report

But I received a reply from customer service “it is prohibited from sale and listing on HAQM. At this time, we will not be reviewing any documents for this product.”Why is this? Please tell me.

Product Safety and Compliance
Tags:Hazmat (Safety and Compliance), Product compliance, Product safety
11
30 views
5 replies
Reply
5 replies
user profile
Seller_NKrYroOMkWcj0
In reply to: Seller_Ek4pOOpOo5Xir's post

@Seller_Ek4pOOpOo5Xir We are in the same boat as you and so are a lot of other sellers. We keep getting the same exact response from seller support.

We had to provide our case ID in the forums and tag a moderator to a real response with someone looking into the issue.

@Glenn_HAQM @Cooper_HAQM@Manny_HAQM Can you please assist?

10
user profile
Seller_4zBzdtgCyS9EI
In reply to: Seller_Ek4pOOpOo5Xir's post

Forum search: "Safety violation"

reduce to show "last month"

click on "HAQM replied"

10
user profile
Michelle_HAQM
In reply to: Seller_Ek4pOOpOo5Xir's post

Hello @Seller_Ek4pOOpOo5Xir,

Thanks for reaching out. If you can please provide me with your case ID I can look into this issue for you and see if there is anything we can do.

Regards,

Michelle

10
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Seller_Ek4pOOpOo5Xir

Help! SOS! Product and Food Safety Violations--Lithium Battery Products

My listing was suddenly removed and said that my product violated product and food safety. This product is very important to us, we have been selling it on the platform for 3 years and have a lot of customer support!

I don't know what went wrong. we read the related policy carefully and we believe that our product don't have that risk. Contact customer service and send the battery testing report ,Six-sided diagram, Battery internal structure diagram and battery test report

But I received a reply from customer service “it is prohibited from sale and listing on HAQM. At this time, we will not be reviewing any documents for this product.”Why is this? Please tell me.

30 views
5 replies
Product Safety and Compliance
Tags:Hazmat (Safety and Compliance), Product compliance, Product safety
11
Reply
user profile
Seller_Ek4pOOpOo5Xir

Help! SOS! Product and Food Safety Violations--Lithium Battery Products

My listing was suddenly removed and said that my product violated product and food safety. This product is very important to us, we have been selling it on the platform for 3 years and have a lot of customer support!

I don't know what went wrong. we read the related policy carefully and we believe that our product don't have that risk. Contact customer service and send the battery testing report ,Six-sided diagram, Battery internal structure diagram and battery test report

But I received a reply from customer service “it is prohibited from sale and listing on HAQM. At this time, we will not be reviewing any documents for this product.”Why is this? Please tell me.

Product Safety and Compliance
Tags:Hazmat (Safety and Compliance), Product compliance, Product safety
11
30 views
5 replies
Reply
user profile

Help! SOS! Product and Food Safety Violations--Lithium Battery Products

by Seller_Ek4pOOpOo5Xir

My listing was suddenly removed and said that my product violated product and food safety. This product is very important to us, we have been selling it on the platform for 3 years and have a lot of customer support!

I don't know what went wrong. we read the related policy carefully and we believe that our product don't have that risk. Contact customer service and send the battery testing report ,Six-sided diagram, Battery internal structure diagram and battery test report

But I received a reply from customer service “it is prohibited from sale and listing on HAQM. At this time, we will not be reviewing any documents for this product.”Why is this? Please tell me.

Product Safety and Compliance
Tags:Hazmat (Safety and Compliance), Product compliance, Product safety
11
30 views
5 replies
Reply
5 replies
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Seller_NKrYroOMkWcj0
In reply to: Seller_Ek4pOOpOo5Xir's post

@Seller_Ek4pOOpOo5Xir We are in the same boat as you and so are a lot of other sellers. We keep getting the same exact response from seller support.

We had to provide our case ID in the forums and tag a moderator to a real response with someone looking into the issue.

@Glenn_HAQM @Cooper_HAQM@Manny_HAQM Can you please assist?

10
user profile
Seller_4zBzdtgCyS9EI
In reply to: Seller_Ek4pOOpOo5Xir's post

Forum search: "Safety violation"

reduce to show "last month"

click on "HAQM replied"

10
user profile
Michelle_HAQM
In reply to: Seller_Ek4pOOpOo5Xir's post

Hello @Seller_Ek4pOOpOo5Xir,

Thanks for reaching out. If you can please provide me with your case ID I can look into this issue for you and see if there is anything we can do.

Regards,

Michelle

10
Follow this discussion to be notified of new activity
user profile
Seller_NKrYroOMkWcj0
In reply to: Seller_Ek4pOOpOo5Xir's post

@Seller_Ek4pOOpOo5Xir We are in the same boat as you and so are a lot of other sellers. We keep getting the same exact response from seller support.

We had to provide our case ID in the forums and tag a moderator to a real response with someone looking into the issue.

@Glenn_HAQM @Cooper_HAQM@Manny_HAQM Can you please assist?

10
user profile
Seller_NKrYroOMkWcj0
In reply to: Seller_Ek4pOOpOo5Xir's post

@Seller_Ek4pOOpOo5Xir We are in the same boat as you and so are a lot of other sellers. We keep getting the same exact response from seller support.

We had to provide our case ID in the forums and tag a moderator to a real response with someone looking into the issue.

@Glenn_HAQM @Cooper_HAQM@Manny_HAQM Can you please assist?

10
Reply
user profile
Seller_4zBzdtgCyS9EI
In reply to: Seller_Ek4pOOpOo5Xir's post

Forum search: "Safety violation"

reduce to show "last month"

click on "HAQM replied"

10
user profile
Seller_4zBzdtgCyS9EI
In reply to: Seller_Ek4pOOpOo5Xir's post

Forum search: "Safety violation"

reduce to show "last month"

click on "HAQM replied"

10
Reply
user profile
Michelle_HAQM
In reply to: Seller_Ek4pOOpOo5Xir's post

Hello @Seller_Ek4pOOpOo5Xir,

Thanks for reaching out. If you can please provide me with your case ID I can look into this issue for you and see if there is anything we can do.

Regards,

Michelle

10
user profile
Michelle_HAQM
In reply to: Seller_Ek4pOOpOo5Xir's post

Hello @Seller_Ek4pOOpOo5Xir,

Thanks for reaching out. If you can please provide me with your case ID I can look into this issue for you and see if there is anything we can do.

Regards,

Michelle

10
Reply
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