Hi everyone,

I’m wondering if anyone else is experiencing this.

Since March, some of my FBA shipments have been marked as Closed—but the inventory still hasn’t shown up in my seller account. Not in Available, Reserved, or even FC Transfer.

One example:

- Shipped on 03/13, closed on 04/19 → Still not reflected.

- Another one: Shipped 04/09, closed 05/13, SKU 022350 → Still missing.

I contacted Seller Support multiple times, but I only get generic replies like:

“Thanks for your continued patience. We’re still investigating…”

This has been going on for weeks, and I’m starting to feel like they’re just waiting it out rather than fixing anything.

Some SKUs have recently updated, but many are still missing. Meanwhile, I’ve been sending more inventory, thinking we were out of stock—when in fact, HAQM hadn’t even processed what I already sent.

Is this a known issue?

How long did it take for your inventory to reflect after “Closed”?

Did you escalate it successfully?

Appreciate any advice or shared experience.

Thanks!