Hello Sellers!

I want to stop by and talk about food and product safety violations and the available options to appeal them. We ask you to keep in mind that for certain types of violations, particularly those related to product safety, we require confirmation from the manufacturer that the product is safe for distribution before we can resolve the issue. This is to ensure the well-being of all customers and maintain our commitment to safety standards. We recommend that you retain all associated product safety and compliance documentation for your products, as they may be requested at any time during the review process.

There are a few types of product safety violation you can receive, so let’s go over the most common instances below:

• If you receive a violation titled ‘Product Safety Issue’, you will receive a performance notification with details regarding the safety concern and will have the option to submit dispute evidence that proves the item no longer poses a safety concern. This includes, relevant safety testing data and certification for the item. You may also be asked to complete a questionnaire and submit images of all 6 sides of the item (top, bottom, front, back, and both sides).

• Other types of safety violations can be titled: ‘Product Recall’ or ‘Market Withdrawal’. To address these types, you must remove all of your inventory for the affected item. Once you have identified all of the recalled units, we suggest working with the manufacturer on the next steps. From there, you must submit a ‘Letter of Compliance’ from the manufacturer, written on company letter head, about the affected ASIN and how the future inventory is compliant with all regulatory standards.

Regardless of the type of safety violation received, it is important to follow the guidance given in the notification you received and submit all of the requested documentation for review. If information is incomplete or unable to be verified in your appeal, the review team will be unable to reinstate the affected ASIN.

If left unaddressed the violation will remain on the account health page for 180 days and can contribute to account health impact. It is best to address any violations received, regardless if you intend to list the product in the future.

Here are a few resources you can view for more information about this policy:

- Product safety

- Product safety and compliance

- Intro to Safety and compliance

I hope this is helpful and I wish you all happy selling.

LeviDylan