Hi all,

I’m reaching out here as I’ve exhausted normal support channels and need this escalated ASAP.

On June 11, a disbursement of $173,114.16 was released from my HAQM US seller account. It was not deposited into my bank account, and when I checked the disbursement detail, I saw it was sent to a bank account ending in 662 — which I’ve never added, authorized, or seen in my deposit methods.

Worse, the funds were converted into EUR 147,874.51 via HAQM Currency Converter — something I’ve never opted into. I also never received an email confirming a bank change, which HAQM normally sends when banking info is updated.

This is either a massive internal error or a security breach that HAQM didn’t properly flag — and the money is now gone from my seller account.

So far, I’ve:

Opened a case in Seller Central (case ID: 17910265871)

Sent escalation emails to payments-investigate, seller-performance, cis, and jeff

Secured my account (reset password, phone number, and 2FA)

Received no confirmation that the issue is being properly investigated

Support keeps merging cases instead of treating this like the $173,000 stolen disbursement that it is.

Can a moderator or HAQM escalation team PLEASE step in and route this to someone who can trace the funds and provide a proper update?

— Seller: Fine Intimates