Escalate Two Review Violation Cases
Hello,
I would greatly appreciate your help in escalating the following two support cases concerning customer reviews that appear to violate HAQM’s Community Guidelines:
1. Case ID: 17677803841
Review Link: http://www.haqm.com/gp/customer-reviews/R22O3DG7NMBUGK/ref_=bcr_shw_rev_dtl
Violation Type: Off-topic (focuses on Shipment).
Details: The one-star review does not address the product at all. It comments only on shipping expectations (“Supposedly coming tomorrow”) and makes no mention of the item’s performance or features.
2. Case ID: 17720521671
Review Link: http://www.haqm.com/gp/customer-reviews/R9SJRWRFEH746/ref_=bcr_shw_rev_dtl
Violation Type: Wrong product
Details: This detailed one-star review is clearly for a rug or carpet (referring to fading color, painted surfaces, and “buying 4 of them”) and not for the non-slip rug pad listed. The customer is reviewing a different product, possibly purchased in the same order.
Both reviews significantly misrepresent our products and are confusing for potential buyers. I have already submitted support cases also sent emails to Community Help team, but both reviews are not removed. Could HAQM admin kindly assist in escalating these for a second-level review?
Thank you so much for your support!
Escalate Two Review Violation Cases
Hello,
I would greatly appreciate your help in escalating the following two support cases concerning customer reviews that appear to violate HAQM’s Community Guidelines:
1. Case ID: 17677803841
Review Link: http://www.haqm.com/gp/customer-reviews/R22O3DG7NMBUGK/ref_=bcr_shw_rev_dtl
Violation Type: Off-topic (focuses on Shipment).
Details: The one-star review does not address the product at all. It comments only on shipping expectations (“Supposedly coming tomorrow”) and makes no mention of the item’s performance or features.
2. Case ID: 17720521671
Review Link: http://www.haqm.com/gp/customer-reviews/R9SJRWRFEH746/ref_=bcr_shw_rev_dtl
Violation Type: Wrong product
Details: This detailed one-star review is clearly for a rug or carpet (referring to fading color, painted surfaces, and “buying 4 of them”) and not for the non-slip rug pad listed. The customer is reviewing a different product, possibly purchased in the same order.
Both reviews significantly misrepresent our products and are confusing for potential buyers. I have already submitted support cases also sent emails to Community Help team, but both reviews are not removed. Could HAQM admin kindly assist in escalating these for a second-level review?
Thank you so much for your support!
6 replies
Seller_nKjur3uoxMmEx
Hi @Manny_HAQM I just read your response on this thread.
In your reply, you mentioned that the community-help@ email address is no longer active, and you advised using the “Visit Customer Service” path via the help menu and selecting “Something else” to reach the right support team.
However, when I follow those steps on my end, I’m not given the option to select "Help with something else" / "Something else" so I can’t proceed to the next step.
Could you please clarify what the best course of action is now to report these off-topic reviews?
Thank you!
Danny_HAQM
Hello @Seller_nKjur3uoxMmEx- and thanks for highlighting both of these product reviews and the steps you've already taken to report them internally.
Upon review, I did connect this post to our team internally to understand if any action is possible due to the context provided. While this team may not provide you or I with an update on the outcome of their investigation, you will be able to keep an eye on the ASIN over the coming week to determine any changes.
Thank you again for posting!
-Danny