Buyer abuse - bought and returned same items 20 times - how to stop?
I have submitted multiple complaints to amazon through account health but feel like the 'report abuse' options don't quite fit what these buyers are doing: repeatedly buying and returning hte same item, likely so they can have them for free in perpetuity, but at massive shipping costs to me (and other sellers with the same problem).
Do I have any options to stop this buyer from continuing to purchase? These are all on FBA unfortunately, so I cannot just cancel the orders to the best of my knowledge. Thank you!
Here are some of the complaint IDs I made to amazon already (was told "Investigation complete")
Complaint ID: 17471110871, 17470711141, 16071363221
This person has been doing this for *years*
Buyer abuse - bought and returned same items 20 times - how to stop?
I have submitted multiple complaints to amazon through account health but feel like the 'report abuse' options don't quite fit what these buyers are doing: repeatedly buying and returning hte same item, likely so they can have them for free in perpetuity, but at massive shipping costs to me (and other sellers with the same problem).
Do I have any options to stop this buyer from continuing to purchase? These are all on FBA unfortunately, so I cannot just cancel the orders to the best of my knowledge. Thank you!
Here are some of the complaint IDs I made to amazon already (was told "Investigation complete")
Complaint ID: 17471110871, 17470711141, 16071363221
This person has been doing this for *years*
0 replies
Seller_Sram36TnVt73c
The only thing you can do to get these people on HAQM's Radar is to request reimbursements... HAQM won't do a thing unless it affects their bottom line.
I have someone else doing this as well to me... I just got a return from FBA that included items I haven't sold in probably 8 years... filthy used product returned in place of the new items they were shipped through FBA.
Joey_HAQM
Hey @Seller_kkb2yyHQfervo,
Any chance you happen to have the 20 Order IDs ? Before I attempt to escalate this issue I would like to review all the details.
Thanks,
Joey