Trouble Getting Ungated with Brand Invoices – Rejected 4 Times This Month
Hey, I have a question — is anyone else having trouble getting ungated on HAQM using invoices directly from the brand? I’m working with a brand and submitted proper invoices, but HAQM has rejected them 4 times already this month.
Something I’ve noticed is that they don’t seem to accept PayPal invoices or invoices that look too simple or informal. It’s honestly really confusing.
Does anyone know what kind of invoice format or generator HAQM actually accepts? Also, is there any other option to get approved to sell the brand if invoices keep getting rejected?
Any tips would be appreciated!
Trouble Getting Ungated with Brand Invoices – Rejected 4 Times This Month
Hey, I have a question — is anyone else having trouble getting ungated on HAQM using invoices directly from the brand? I’m working with a brand and submitted proper invoices, but HAQM has rejected them 4 times already this month.
Something I’ve noticed is that they don’t seem to accept PayPal invoices or invoices that look too simple or informal. It’s honestly really confusing.
Does anyone know what kind of invoice format or generator HAQM actually accepts? Also, is there any other option to get approved to sell the brand if invoices keep getting rejected?
Any tips would be appreciated!
10 replies
Seller_FIvumqGVQbsLX
@Seller_kIukTwdhvntApI saw you’ve helped others in similar situations, so I wanted to see if you might have any advice here.
I’m working directly with a brand and submitted a solid invoice (bulk order, full details, matches ASIN), but HAQM has rejected me 4 times already for Brand Approval.
Do you think adding a Letter of Authorization (LOA) would help in this case? I wasn’t sure if HAQM expects that even if the invoice is good.
Have you seen this happen before — and is there anything specific HAQM’s looking for that I might be missing? Any guidance would mean a lot. Thanks!
Dougal_HAQM
Hello @Seller_FIvumqGVQbsLX,
My name is Dougal from the Community Manager Team and while you have received the correct information already from @Seller_4zBzdtgCyS9EI and @Seller_kIukTwdhvntAp there is 1 more potential course of action that can be taken. If the Brand is enrolled in HAQM Brand Registry, the administrator for the brand can add you as an authorized reseller themselves (no amazon involvement necessary).
I recommend connecting with your contact at the brand and request that they add your Selling Account to the brand via the Brand Registry site.
Best, Dougal
Seller_FIvumqGVQbsLX
Thanks! Hey, I’m already brand registered under the brand. What do I do now should I create a new case with HAQM support Just want to make sure I’m following the right process. Appreciate any guidance you can provide!