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Seller_1ZIYMcRm5k3yo

Product Listings being deactivated because of DOE policy violations

I've had a couple of my product listings deactivated recently because of suspected lack of DOE certification. but I have certified my products with the DOE. Those products are listed on the CCMS website under my brand name. Is anyone else having this problem? I have appealed but not sure I provided the correct documents. Case ID 17872509781

@Glenn_HAQM @Levi_Dylan_HAQM @Atlas_HAQM

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Tags:Product compliance, Regulations & standards
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Seller_1ZIYMcRm5k3yo

Product Listings being deactivated because of DOE policy violations

I've had a couple of my product listings deactivated recently because of suspected lack of DOE certification. but I have certified my products with the DOE. Those products are listed on the CCMS website under my brand name. Is anyone else having this problem? I have appealed but not sure I provided the correct documents. Case ID 17872509781

@Glenn_HAQM @Levi_Dylan_HAQM @Atlas_HAQM

Tags:Product compliance, Regulations & standards
00
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Seller_o1ZmaesK5rHJu

Any updates yet? Same issue here, already submitted all document to support DOE compilation, but case kept rejected my appeal with no further explanation.

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Seller_1ZIYMcRm5k3yo

@Manny_HAQM I see you are helping another HAQM member with this same issue. Can you look at my case as well? Case ID 17872509781

Thank you!

00
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Michelle_HAQM

Hello @Seller_1ZIYMcRm5k3yo,

Thanks for reaching out. I have reviewed your case and it was just recently opened. If you do not hear back from the Product Compliance team in this case within 15 business days, please let me know, as we need to give them time to investigate this issue.

Thanks for your understanding,

Michelle

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Seller_1ZIYMcRm5k3yo

Product Listings being deactivated because of DOE policy violations

I've had a couple of my product listings deactivated recently because of suspected lack of DOE certification. but I have certified my products with the DOE. Those products are listed on the CCMS website under my brand name. Is anyone else having this problem? I have appealed but not sure I provided the correct documents. Case ID 17872509781

@Glenn_HAQM @Levi_Dylan_HAQM @Atlas_HAQM

10 views
4 replies
Tags:Product compliance, Regulations & standards
00
Reply
user profile
Seller_1ZIYMcRm5k3yo

Product Listings being deactivated because of DOE policy violations

I've had a couple of my product listings deactivated recently because of suspected lack of DOE certification. but I have certified my products with the DOE. Those products are listed on the CCMS website under my brand name. Is anyone else having this problem? I have appealed but not sure I provided the correct documents. Case ID 17872509781

@Glenn_HAQM @Levi_Dylan_HAQM @Atlas_HAQM

Tags:Product compliance, Regulations & standards
00
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4 replies
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Product Listings being deactivated because of DOE policy violations

by Seller_1ZIYMcRm5k3yo

I've had a couple of my product listings deactivated recently because of suspected lack of DOE certification. but I have certified my products with the DOE. Those products are listed on the CCMS website under my brand name. Is anyone else having this problem? I have appealed but not sure I provided the correct documents. Case ID 17872509781

@Glenn_HAQM @Levi_Dylan_HAQM @Atlas_HAQM

Tags:Product compliance, Regulations & standards
00
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Seller_o1ZmaesK5rHJu

Any updates yet? Same issue here, already submitted all document to support DOE compilation, but case kept rejected my appeal with no further explanation.

00
user profile
Seller_1ZIYMcRm5k3yo

@Manny_HAQM I see you are helping another HAQM member with this same issue. Can you look at my case as well? Case ID 17872509781

Thank you!

00
user profile
Michelle_HAQM

Hello @Seller_1ZIYMcRm5k3yo,

Thanks for reaching out. I have reviewed your case and it was just recently opened. If you do not hear back from the Product Compliance team in this case within 15 business days, please let me know, as we need to give them time to investigate this issue.

Thanks for your understanding,

Michelle

10
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user profile
Seller_o1ZmaesK5rHJu

Any updates yet? Same issue here, already submitted all document to support DOE compilation, but case kept rejected my appeal with no further explanation.

00
user profile
Seller_o1ZmaesK5rHJu

Any updates yet? Same issue here, already submitted all document to support DOE compilation, but case kept rejected my appeal with no further explanation.

00
Reply
user profile
Seller_1ZIYMcRm5k3yo

@Manny_HAQM I see you are helping another HAQM member with this same issue. Can you look at my case as well? Case ID 17872509781

Thank you!

00
user profile
Seller_1ZIYMcRm5k3yo

@Manny_HAQM I see you are helping another HAQM member with this same issue. Can you look at my case as well? Case ID 17872509781

Thank you!

00
Reply
user profile
Michelle_HAQM

Hello @Seller_1ZIYMcRm5k3yo,

Thanks for reaching out. I have reviewed your case and it was just recently opened. If you do not hear back from the Product Compliance team in this case within 15 business days, please let me know, as we need to give them time to investigate this issue.

Thanks for your understanding,

Michelle

10
user profile
Michelle_HAQM

Hello @Seller_1ZIYMcRm5k3yo,

Thanks for reaching out. I have reviewed your case and it was just recently opened. If you do not hear back from the Product Compliance team in this case within 15 business days, please let me know, as we need to give them time to investigate this issue.

Thanks for your understanding,

Michelle

10
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