Product Listings being deactivated because of DOE policy violations
I've had a couple of my product listings deactivated recently because of suspected lack of DOE certification. but I have certified my products with the DOE. Those products are listed on the CCMS website under my brand name. Is anyone else having this problem? I have appealed but not sure I provided the correct documents. Case ID 17872509781
@Glenn_HAQM @Levi_Dylan_HAQM @Atlas_HAQM
Product Listings being deactivated because of DOE policy violations
I've had a couple of my product listings deactivated recently because of suspected lack of DOE certification. but I have certified my products with the DOE. Those products are listed on the CCMS website under my brand name. Is anyone else having this problem? I have appealed but not sure I provided the correct documents. Case ID 17872509781
@Glenn_HAQM @Levi_Dylan_HAQM @Atlas_HAQM
4 replies
Seller_o1ZmaesK5rHJu
Any updates yet? Same issue here, already submitted all document to support DOE compilation, but case kept rejected my appeal with no further explanation.
Seller_1ZIYMcRm5k3yo
@Manny_HAQM I see you are helping another HAQM member with this same issue. Can you look at my case as well? Case ID 17872509781
Thank you!
Michelle_HAQM
Hello @Seller_1ZIYMcRm5k3yo,
Thanks for reaching out. I have reviewed your case and it was just recently opened. If you do not hear back from the Product Compliance team in this case within 15 business days, please let me know, as we need to give them time to investigate this issue.
Thanks for your understanding,
Michelle