I sell a brand that I get from an authorized wholesaler who is authorized to provide inventory to resellers. I have submitted the legitimate, paid invoice from a recent restock that meets all HAQM requirements - recent, unaltered, commercial invoice, 100+ units, etc. They have been repeatedly rejecting it for a month with no explanation. I finally got an explanation today that says:

-- The provided documentation cannot be accepted due to potential document alterations identified in our verification process. To validate product legitimacy, submit authentic and unaltered documents.

This is not true. It is directly from the wholesaler. It's the paid commercial invoice they sent me as a PDF. They clearly have not contacted the wholesaler to verify. I'm in a doom loop. I've been selling this brand for years, and I always buy from this authorized wholesaler. What else can I do? Do I need to print it out and send a picture? They are not doing reasonable due diligence. Also, HAQM sells this product so they are profiting from blocking me. They are also accusing me of fraud. What the heck?