Account Deactivated Due to Multiple Account Policy – Old Account Already Closed
Hello Sellers and HAQM Support,
I'm reaching out in hopes of getting resolution or some guidance and clarity regarding my HAQM Seller account, which was deactivated due to a violation of the Multiple Account Policy over a year ago.
Summary:
- My only ever selling HAQM Seller account was deactivated after being flagged for having multiple accounts over a year ago.
- HAQM support identified two of my old accounts as duplicates and instructed me to log in to those accounts, resolve any outstanding issues, and close them properly.
- The issue is that both of those old accounts were already closed using the data deletion process via http://www.haqm.com/privacy/data-deletion as instructed by the amazon customer support team.
- I can no longer log in to those accounts, and the system doesn't recognize the email addresses associated with those accounts and does not indeed identify the accounts existence. I confirmed with HAQM support that there is no way to retrieve or reopen closed/deleted accounts.
What I’ve done so far:
- Tried to regain access to the old accounts to “close them properly” – no success.
- Submitted multiple appeals explaining that the duplicate accounts are already closed and I cannot access them - no success. It seems like there some sort of an automated message saying that I have multiple accounts and I need to resolve them without actually understanding the case.
- Attempted to provide documentation through my current account regarding the violations tied to the closed accounts - once again, no success and same automated message.
- Numerous calls with the support teams in promise that they will resolve the issue and will get back to me later - once again sadly no success
Current situation:
- I’m stuck in a loop—HAQM requires me to take action on accounts that no longer exist, which prevents me from reinstating my new account.
Has anyone else experienced something similar and found a way forward?
If any HAQM moderators or support staff see this, I would sincerely appreciate any help or escalation to a team that can review this case with the understanding that the flagged accounts were already permanently closed.
Thank you in advance.
Recent appeal dates:
- March 27, 2025 10:05 PM CST - latest appeal
- March 25, 2025 8:34 AM CST - most elaborate appeal
Related case IDs:
- 17241270871 - Most recent
- 17237136241
- 15435884241
- 15349191851
- 15328389071
- 15206947431
- 15134917251
Account Deactivated Due to Multiple Account Policy – Old Account Already Closed
Hello Sellers and HAQM Support,
I'm reaching out in hopes of getting resolution or some guidance and clarity regarding my HAQM Seller account, which was deactivated due to a violation of the Multiple Account Policy over a year ago.
Summary:
- My only ever selling HAQM Seller account was deactivated after being flagged for having multiple accounts over a year ago.
- HAQM support identified two of my old accounts as duplicates and instructed me to log in to those accounts, resolve any outstanding issues, and close them properly.
- The issue is that both of those old accounts were already closed using the data deletion process via http://www.haqm.com/privacy/data-deletion as instructed by the amazon customer support team.
- I can no longer log in to those accounts, and the system doesn't recognize the email addresses associated with those accounts and does not indeed identify the accounts existence. I confirmed with HAQM support that there is no way to retrieve or reopen closed/deleted accounts.
What I’ve done so far:
- Tried to regain access to the old accounts to “close them properly” – no success.
- Submitted multiple appeals explaining that the duplicate accounts are already closed and I cannot access them - no success. It seems like there some sort of an automated message saying that I have multiple accounts and I need to resolve them without actually understanding the case.
- Attempted to provide documentation through my current account regarding the violations tied to the closed accounts - once again, no success and same automated message.
- Numerous calls with the support teams in promise that they will resolve the issue and will get back to me later - once again sadly no success
Current situation:
- I’m stuck in a loop—HAQM requires me to take action on accounts that no longer exist, which prevents me from reinstating my new account.
Has anyone else experienced something similar and found a way forward?
If any HAQM moderators or support staff see this, I would sincerely appreciate any help or escalation to a team that can review this case with the understanding that the flagged accounts were already permanently closed.
Thank you in advance.
Recent appeal dates:
- March 27, 2025 10:05 PM CST - latest appeal
- March 25, 2025 8:34 AM CST - most elaborate appeal
Related case IDs:
- 17241270871 - Most recent
- 17237136241
- 15435884241
- 15349191851
- 15328389071
- 15206947431
- 15134917251
5 replies
Seller_4zBzdtgCyS9EI
If your old account was suspended, it couldn't be closed. However, you are also not able to EVER open a new HAQM account, once one was suspended and the suspension wasn't successfully appealed.
Remy_HAQM
Hello @Seller_2uh0TkFJFKfhD,
Thank you for reaching out to the seller forums community for assistance with your multiple accounts deactivation.
What I’ve done so far:
- Tried to regain access to the old accounts to “close them properly” – no success.
- Submitted multiple appeals explaining that the duplicate accounts are already closed and I cannot access them - no success. It seems like there some sort of an automated message saying that I have multiple accounts and I need to resolve them without actually understanding the case.
- Attempted to provide documentation through my current account regarding the violations tied to the closed accounts - once again, no success and same automated message.
- Numerous calls with the support teams in promise that they will resolve the issue and will get back to me later - once again sadly no success
From what you've shared, I can see that you have been attempting to investigate and appeal your deactivation with no success. I can understand how upsetting it can be when trying various avenues with no success. I would like to assist you in what is required to address the issue.
Related case IDs:
- 17241270871 - Most recent
- 17237136241
- 15435884241
- 15349191851
- 15328389071
- 15206947431
- 15134917251
Using these cases and summary, I was able to connect with our teams to get a better understanding of your situation. At this time, the team has informed me that you will need to complete the seller identity verification issue on your first account before reactivating any other accounts. I would advise you to review the global seller identity verification help page or review the email sent to your first account for what documents you need to submit (email found in case ID 15435884241) .
Once you have gathered all of your documents, please upload them all into one case. Please reach back out with your case ID when you have uploaded all documents so we can review them for next steps. If we do not receive the appropriate information, we cannot guarantee a resolution of your issue.
The forums community and I are here to support you. I will continue to monitor this thread for further information.
Best,
Remy