Over 100k in lost skickerless invenntory in recieving due to HAQM changing the FNSKU for an item.
I have multiple cases that go nowhere involving shipping in stickless merchandise to amazon fullfilment centers and having it lost. the hundreds of units are not checked in and after months of trying to get resolved we are informed "unexpected FNSKU when compared to your shipping plan" which isn't possible with stickerless inventory as it is scanned in to ship and to receive. The issue is with the manufacturers product line moving to premium beauty during the time of shipment. Apparently the FNSKU has changed on HAQM side. This inventory is worth thousands as they are professional clippers. We are at a loss on how to escalate this issue. Can anyone help us.
FNSKU B01EG4G7BQ
shippment id. FBA18JLV81F0
Case ID 17091464061
@Connor_HAQM
@KJ_HAQM
@Josh_HAQM
@Jameson_HAQM
Over 100k in lost skickerless invenntory in recieving due to HAQM changing the FNSKU for an item.
I have multiple cases that go nowhere involving shipping in stickless merchandise to amazon fullfilment centers and having it lost. the hundreds of units are not checked in and after months of trying to get resolved we are informed "unexpected FNSKU when compared to your shipping plan" which isn't possible with stickerless inventory as it is scanned in to ship and to receive. The issue is with the manufacturers product line moving to premium beauty during the time of shipment. Apparently the FNSKU has changed on HAQM side. This inventory is worth thousands as they are professional clippers. We are at a loss on how to escalate this issue. Can anyone help us.
FNSKU B01EG4G7BQ
shippment id. FBA18JLV81F0
Case ID 17091464061
@Connor_HAQM
@KJ_HAQM
@Josh_HAQM
@Jameson_HAQM
4 replies
Seller_TL4uJY9Ug11J2
That is an ASIN not really a FNSKU. If the UPC has been changed in the HAQM catalog to differ from what is on the product you may be able to get it changed back but expect quite a bit of back and forth including documentation and pictures.
Seller_uJo8XNzWYLBfo
We had HAQM employees screw up sooo many of our products by relabeling them with the wrong FNSKU. If a Seller complained ask them to please send you pictures of the product and the sticker. I was lucky enough to get Sellers to help me out. Thats the ONLY way I could get HAQM to believe they did something wrong. Up until I had the photos they blamed me for everything. Sad but true.