Negative rating without comment attack issue
How to solve the problem of malicious negative rating without comments? HAQM's calculation is abnormal. Why does a negative rating cause the score to drop so much? From 5 to 4.1?
Negative rating without comment attack issue
How to solve the problem of malicious negative rating without comments? HAQM's calculation is abnormal. Why does a negative rating cause the score to drop so much? From 5 to 4.1?
1 reply
Danny_HAQM
Hello @Seller_520LAGdsUCmoM- and thanks for posting this for the seller forums community.
You can look to this HAQM.com help page for help Understanding Customer Reviews and Ratings, including calculation methodology. It is true that HAQM calculates a product's star rating using machine-learned models instead of a simple average.
These models consider factors such as how recent the rating or review, and verified purchase status. They use multiple criteria that establish the authenticity of the feedback. The system continues to learn and improve over time.
We do not consider customer ratings without an HAQM-Verified Purchase status in a product's overall star rating until a customer adds more details in the form of text, image, or video.
I hope this information is helpful, and thank you again for posting!
Best,
Danny