Need help from Mod, please - A-Z wrongly refunded customer
Can I please have a moderator look over this A-Z Claim? Customer used inaccurate return reason, which he admitted to in order to get free returns. Item was not refunded at first scan. We refunded order minus return shipping. Customer opened A-Z claim for return shipping amount. HAQM refunded whole order including another item that was not returned and counted it against our ODR. Appealed and they stuck with their original decision.
111-2083239-2857838
@Xander_HAQM
Need help from Mod, please - A-Z wrongly refunded customer
Can I please have a moderator look over this A-Z Claim? Customer used inaccurate return reason, which he admitted to in order to get free returns. Item was not refunded at first scan. We refunded order minus return shipping. Customer opened A-Z claim for return shipping amount. HAQM refunded whole order including another item that was not returned and counted it against our ODR. Appealed and they stuck with their original decision.
111-2083239-2857838
@Xander_HAQM
3 replies
Seller_qa3jEvxx9StPs
@KJ_HAQM
Can you please help us? Customer states that the refund that was given incorrectly by HAQM is between me and HAQM. He is okay with keeping product he didn't pay for.