What is going on in RYY2 ?????????? UNACCEPTABLE
We have been professional sellers on HAQM for over 10 years. We are thoroughly familiar with the proper procedures for preparing and shipping inventory, labeling products, uploading files, and creating shipments.This is the first time we have encountered such a serious issue:
The shipment was delivered on April 17 to the destination fulfillment center (RYY2)
it was checked in on April 20.
On April 26, the shipment status changed to "Canceled" — not by us, but by HAQM — and it was transferred to another center.
It began processing, and three days later, it was moved again.
On April 30, the shipment status changed to "In transfer to another fulfillment center."
This timeline clearly demonstrates that there was an error during HAQM's internal handling of the shipment. In other words, the items were lost while they were in HAQM’s possession at RYY2, and no one seems to have an answer. As of today, 655 units are missing, and HAQM must take responsibility and issue the appropriate compensation.
What is going on in RYY2 ?????????? UNACCEPTABLE
We have been professional sellers on HAQM for over 10 years. We are thoroughly familiar with the proper procedures for preparing and shipping inventory, labeling products, uploading files, and creating shipments.This is the first time we have encountered such a serious issue:
The shipment was delivered on April 17 to the destination fulfillment center (RYY2)
it was checked in on April 20.
On April 26, the shipment status changed to "Canceled" — not by us, but by HAQM — and it was transferred to another center.
It began processing, and three days later, it was moved again.
On April 30, the shipment status changed to "In transfer to another fulfillment center."
This timeline clearly demonstrates that there was an error during HAQM's internal handling of the shipment. In other words, the items were lost while they were in HAQM’s possession at RYY2, and no one seems to have an answer. As of today, 655 units are missing, and HAQM must take responsibility and issue the appropriate compensation.
0 replies
Seller_EwbUXH7KBI6Wc
We have opened a case, but we are only receiving generic responses. No one is investigating the disappearance of 656 items. This was a sealed box weighing 14 pounds, and it cannot simply vanish.We believe the items have been stolen, and HAQM must be held fully accountable.We do not accept automated or scripted replies. Your previous messages have been unacceptable — lacking any meaningful explanation or action.We demand that this case be escalated immediately and that a thorough investigation be carried out.The shipment was transferred between the following fulfillment centers:
RYY2 (White, GA)
PDX9 (Troutdale, OR)
GYR3 (Phoenix, AZ)
We request a detailed explanation of the handling process and demand to know where the 14 pounds of merchandise are. HAQM must reimburse us for the disappearance of this box. There is no justification for this loss, and we expect prompt action.
Please respond with concrete findings and confirm that the reimbursement process has been initiated without further delay.
NR_HAQM
@Seller_EwbUXH7KBI6Wc I'd be happy to jump in here and assist! Can you please provide the shipment ID and Seller Support case ID on this issue?
Feel free to reply to this thread with that information, and we'd be happy to take a look on our end!
Thank you!
NR_HAQM
Seller_a4veqxfRYWHbF
We've had this happen three times so far in 2025. Package get's delivered per carrier tracking and HAQM signature. HAQM says it didn't arrive. Form emails, cases closed without investigation, no refunds.
Seller_iqEFEHsPczk0S
I have had 250 items missing for 3 1/2 months so far and they have told me repeatedly that they are in "FC processing." They pulled them from available so they are showing out of stock. I ordered more, and they did the same thing with the new items. I have also been a seller for over 10 years and this is unacceptable! They've been telling me this case is "expedited" for the last three months. Ya right. Also, meanwhile, they keep charging me HUGE warehouse fees for itmes I can't sell, and giving me scripted answers every time I open a case. I am going to let my items sell out and then I am DONE selling on HAQM.I can't take it anymore.
Seller_1oT4ZOwrSByEE
they arent lost, they are sitting on a dock someplace next to 500 other pallets of stuff
they are just adding up inbound placement charges for your stuff, dont worry you will be billed soon
its your future, i see
a warehouse !
Seller_UHVnOVHF8YpEx
HAQM just doesn't care anymore. We're FBM only and still have lost thousands because of their lack of support.
Seller_swlSOpZJs9wlz
It's wild. I have had twice now had HAQM claim that they received a shipment of 96 pcs but received 0/96. "Show me your proof of purchase." a few hours later "ok here." "Show us your shipping receiving information from 3 years ago" ..... bruh. They are just going to keep making up things to produce when quite clearly you can tell by the shipping weight, the fact that the shipment tracks into the FC that they lost the stock somewhere. It's absurd. They used to be pretty reasonable about reconciling things until like the past year or so honestly. Very frustrating.
Seller_A9jeAB6ulQPUG
entire company is a major failure and their customer service Demographics should be investigated