Other charges on invoice for a shipping service I do not use. MOD HELP please
First off I do not ship FEDEX for their notorious upcharges down the road. I have a case open to which I wanted to know which transactions had an OTHER charge. Since 5/25/25 I been waiting for a HONEST answer from amazon. Today I get for fed ex charge for 3 parcels. I stop shipping fed ex over a year ago, there may have been 1 but amazon now stating 3. NO, not my account, there is an amazon error.
I ship on 3 different sites and never had a shipping upcharge on anything, just amazon. Sellers have a right to know which transactions this up charges are attached to and if amazon can not tell us which transactions it is to dispute it, this becomes a major issue with transparency in handling my payments.
Case number ID 17778539241
Other charges on invoice for a shipping service I do not use. MOD HELP please
First off I do not ship FEDEX for their notorious upcharges down the road. I have a case open to which I wanted to know which transactions had an OTHER charge. Since 5/25/25 I been waiting for a HONEST answer from amazon. Today I get for fed ex charge for 3 parcels. I stop shipping fed ex over a year ago, there may have been 1 but amazon now stating 3. NO, not my account, there is an amazon error.
I ship on 3 different sites and never had a shipping upcharge on anything, just amazon. Sellers have a right to know which transactions this up charges are attached to and if amazon can not tell us which transactions it is to dispute it, this becomes a major issue with transparency in handling my payments.
Case number ID 17778539241
6 replies
CR_HAQM
Hi there @Seller_rj9tQoKHjUvRu
My name is CR and wanted to jump in here to see if I'm able to help get some more information from you here. I had a chance to review case #17778539241 and see that there was a recent response in there today, 6/5/25. Please continue to follow along in this case and respond back to the support agent should you need additional clarification.
Please keep me posted here and feel free to @ tag me should you still need further explanation of the charge after responding back to the ticket.
CR_HAQM