Unfair Enforcement of Main Image Policy – Competitors Allowed What I Was Blocked For
Hey everyone,
I’m frustrated and wanted to see if anyone else has dealt with this.
HAQM recently blocked my main image because it had text on it, saying it violates their policy. Fair enough—but here’s the problem: two of my main competitors have the exact same type of text on their main images, and not only are their listings still live, they’re actually doing great in sales because of it.
I reached out to Seller Support hoping for a fair resolution, but they told me it’s “just HAQM’s policy” and when I asked about the competitor listings, they said they can’t do anything about them.
How is it fair that some sellers get to keep these images (and benefit massively from them), while others get penalized for the same thing? This inconsistency feels like a real disadvantage for smaller or newer sellers trying to compete.
Has anyone had success escalating something like this or getting a clearer answer? It’s really discouraging when you’re trying to play by the rules but others get away with breaking them.
Unfair Enforcement of Main Image Policy – Competitors Allowed What I Was Blocked For
Hey everyone,
I’m frustrated and wanted to see if anyone else has dealt with this.
HAQM recently blocked my main image because it had text on it, saying it violates their policy. Fair enough—but here’s the problem: two of my main competitors have the exact same type of text on their main images, and not only are their listings still live, they’re actually doing great in sales because of it.
I reached out to Seller Support hoping for a fair resolution, but they told me it’s “just HAQM’s policy” and when I asked about the competitor listings, they said they can’t do anything about them.
How is it fair that some sellers get to keep these images (and benefit massively from them), while others get penalized for the same thing? This inconsistency feels like a real disadvantage for smaller or newer sellers trying to compete.
Has anyone had success escalating something like this or getting a clearer answer? It’s really discouraging when you’re trying to play by the rules but others get away with breaking them.
0 replies
Seller_rI7BZIczK8iAC
You have to use the "Report a violation" tool. HAQM will react, but it can take weeks.
Seller_ZlarBKPS56BqG
I have had the same experience and the same lame answers from support. Would love to see HAQM put some of their technology into practical improvements of the selling experience.
Seller_HCKmA2tMhZ4jE
we see the same dishonest practice on our legit listings
Seller_JjjclHTZ2flGZ
Forgive Bolts, this platform. They know not what they do.
Glenn_HAQM
Hi there @Seller_WaZbRSgHEbreI,
I'm sorry you have had difficulties with your competitors listing in a way that you were enforced. If you provide your most recent Complaint ID/Case ID I can escalate to our internal investigation team. As this is regarding another Seller I won't be able to share the results, but I will advocate on your behalf. Thank you for your understanding.
-Glenn
Seller_24FzucbyGtgZS
We share a listing with an unfair competitor. When he runs out of product he changes the image to harm our sales. We have tried to change the image back to the original but HAQM tells us that we are "not the winning contributor".
To HAQM is does not matter if the customer who they want to "delight" so much gets a different product because of a disreputable seller changing the image (or the name so the item is not searchable). The "TRUTH" is a foreign concept to HAQM.
Seller_0EiTWTPC4Lbig
you can NEVER base an argument on what others have been allowed to do.
Sometimes they are old listings that were published before the rules changed, and they have not been caught yet.
Sometimes they are given special programs from HAQM that you dont have access to.
Sometimes sellers are lucky or unlucky.
This is NOT a FAIR place. This is business and if you came here expecting it to be just and fair, it is not.
When this account was new, we had no perks. It grew and we had some. We now do well over the million mark and we get lots of things that others sellers dont have access to.
I have been on HAQM selling for 18 years. Lots has changed, but one thing has not - dont expect it to be fair. Focus on your own success, find a way to get to your goals and dont worry about other sellers who are or are not breaking rules or getting perks you dont have!
Seller_E4lmI5etavk7f
My product got delisted. But my competitors were able to still sell. Consider yourself lucky.