This article will cover how to direct a customer to identify the “problem with order” button and file an A-to-z claim.

Share the following steps with customers who may either want to contact you after an order or file an A-to-z claim:

• Go to Your Orders.
• Find your order in the list.
• Select Problem with order.
• Choose your topic from list displayed.
• Select Contact seller

Note: the customer may file an A-to-Z claim if they don’t hear from you within two days.