Requesting Assistance with Premium A+ Content Activation – Case ID 17438704241
Hello,
I am currently facing an issue regarding Premium A+ Content on my seller account.
My account already meets the eligibility requirements for Premium A+ Content, and I have applied the Brand Story to all of my branded ASINs. It has been over a month since I became eligible, but the Premium A+ module has still not been activated on my account.
I have contacted Seller Support previously, but the response was simply to wait. Unfortunately, my products are scheduled to arrive at HAQM's warehouse next week, and without access to Premium A+ content, I am unable to proceed with my marketing and promotional plans effectively.
Could someone from the relevant team please review my case and assist in activating Premium A+ content on my account?
Case ID: 17438704241
Thank you very much for your support.
Requesting Assistance with Premium A+ Content Activation – Case ID 17438704241
Hello,
I am currently facing an issue regarding Premium A+ Content on my seller account.
My account already meets the eligibility requirements for Premium A+ Content, and I have applied the Brand Story to all of my branded ASINs. It has been over a month since I became eligible, but the Premium A+ module has still not been activated on my account.
I have contacted Seller Support previously, but the response was simply to wait. Unfortunately, my products are scheduled to arrive at HAQM's warehouse next week, and without access to Premium A+ content, I am unable to proceed with my marketing and promotional plans effectively.
Could someone from the relevant team please review my case and assist in activating Premium A+ content on my account?
Case ID: 17438704241
Thank you very much for your support.
7 replies
Seller_V3AQNr5MapiwL
@Glenn_HAQM@Michelle_HAQM@Cooper_HAQM@Dougal_HAQM@Rose_HAQM@Blake_HAQM@Danny_HAQM@KJ_HAQM
CR_HAQM
Hi there @Seller_V3AQNr5MapiwL
CR here and wanted to pop in here to see if I can potentially get some more details for you.
Appreciate you sharing the case # here. Please allow me some time to take a look at the case and review the correspondence there. I'll return back here shortly.
CR_HAQM
CR_HAQM
@Seller_V3AQNr5MapiwL
Hi again, as I'm reviewing, I wanted to also provide this below information to be sure you have made sure you have met all requirements here. The biggest one being applying Brand Story to all ASINs in your catalog.
What is the eligibility criteria for Premium A+?
The eligibility criteria outlined below is for any country that you sell and publish A+ Content in. When you meet eligibility in one country, you will be given Premium A+ access worldwide. You are eligible if:
You have already published A+ Brand Story to all ASINs that you own within your catalog. Essentially, all ASINs within your A+ Content Manager need to have a published Brand Story. You can confirm this by accessing the A+ Content Manager and searching to see if you have created and published a project. You will also see A+ Brand Story on your ASINs under the “From the Brand” fields on the detail page.
You have had at least 5 project submissions of A+ Content that have been approved and published within the past 12 months. You can confirm this by accessing the A+ Content Manager and checking the status of your submitted projects and the last published date. This is to ensure our guidelines are being adhered to.
What can I do to meet the eligibility criteria for Premium A+?
To meet the criteria, follow these steps:
Apply A+ brand story to all of your ASINs within the A+ Content Manager.
- Go to A+ Content Manager
- Start creating A+ Content
- Choose Brand Story
- Add Modules
- Apply ASINs
- Review and Submit.
To improve your content approval rates, we encourage you to carefully follow our A+ Content guidelines as you create new A+ Content. Over time, this will help increase your A+ Content submission approval rates and improve the time it takes to get content approved and published.
CR_HAQM
CR_HAQM
@Seller_V3AQNr5MapiwL
CR back here again. I am going to go ahead and engage the appropriate partner team here to see if I can find out some additional information for you. I am going to get this submitted over to them now. While I don't have an official timeline on hearing back from them, please know that this is on my radar and I will return back here and @ tag you just as soon as I have an update to share.
Thank you for your patience while I work on this for you.
CR_HAQM