Subject: Urgent Investigation Required: Significant Overcharges on HAQM Purchased Shipping Labels - FedEx Carrier

Dear HAQM Seller Support,

We are writing to report a critical issue involving substantial overcharges on shipping labels purchased through HAQM's Buy Shipping service, specifically those utilizing FedEx as the carrier. We have identified numerous instances where the actual charges applied to our account are exponentially higher than the initially quoted and expected amounts. In several cases, labels purchased for approximately $14-$29 are subsequently reflecting charges of $228-$278, representing an overcharge of approximately ten times the original cost.

This discrepancy has resulted in significant financial losses for our business, estimated to exceed $6,000 in the past couple of months alone. Despite our attempts to reconcile these charges through the SAFE-T claim process, we have encountered repeated errors indicating that the order numbers are invalid or incorrect, preventing us from submitting our claims. We have meticulously verified the accuracy of the order IDs and are certain that the information provided is correct.

For your immediate review and action, we have provided a sample of the affected order IDs and their corresponding expected shipping costs below:

111-0370393-0273833 (Expected: $14)

114-1604380-0222647 (Expected: $16)

112-0292563-9120206 (Expected: $19)

113-7728992-4435416 (Expected: $16)

112-8939291-4589830 (Expected: $21)

114-4430035-2703415 (Expected: $21)

113-9487562-6241015 (Expected: $21)

112-1815636-7740265 (Expected: $16)

113-2183367-7589805 (Expected: $28)

113-4048138-1441866 (Expected: $29)

112-5110181-0169005 (Expected: $16)

112-2838975-7129813 (Expected: $29)

We have contacted customer support on multiple occasions regarding this issue; however, we have yet to see any progress towards a resolution. Given the substantial financial impact on our business and the inability to utilize the standard dispute process through SAFE-T claims, we are now seriously considering legal action against HAQM if this matter is not addressed and rectified promptly.

We demand an immediate investigation into these erroneous charges and a swift resolution, including a full reimbursement for all overcharged shipping labels. We request a direct response outlining the steps being taken to rectify this situation within [Specify a reasonable timeframe, e.g., 48-72 hours].

Sincerely,

DIH interntaional

Phone number : 7373337022

office : 9793305098

seller account :