Hello, I am a seller from Vietnam, I have been selling on HAQM for almost 1 year, and I only sell 14oz mugs, the products are all listed under a trademark registered with the USPTO under my name. On May 15, 2025 I received an email with the following content:

Hello,

Your HAQM seller account has been deactivated, and your listings have been removed in accordance with section 3 of the HAQM Services Business Solutions Agreement. Continue to ship open orders and respond to customer inquiries to avoid further impact on your account. Funds will not be transferred to you but will be held in your account while we work with you to address this issue in accordance with our "Funds Disbursement Eligibility Policy":

http://sellercentral.haqm.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

Why did this happen?

We need additional documentation to verify your identity and account ownership. For more information on our requirements, check section "P-4 Verification" of the "HAQM Services Business Solutions Agreement":

http://sellercentral.haqm.com/help/hub/reference/external/G1791

How do I reactivate my account?

1. Confirm that there is a valid credit card on file.

2. Submit all the following documents to take care of the account verification issues:

-- Bank account statement and credit card statement.

-- A valid government-issued photo identity document such as driver’s license or passport. The document must include the full name, date of birth, ID number, expiry date, signature of the bearer if applicable and country of issuance or country of citizenship.

-- A business license, if applicable.

-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.

What are the document requirements?

-- It must contain your name and address, the service provider's name and additional information such as the date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.

-- Your name and address must be visible and match the name and address in Seller Central.

-- It must have been issued in the last 90 days.

-- It must be full page and unobstructed, including the document corners.

-- It must have high definition, be clear and readable. The required information must be visible and in focus.

-- It must be authentic and unaltered.

-- It must not be protected by a password. You can re-upload the same document without password protection, or upload a photo of the document. For security reasons, do not reply to this email with any password.

-- It must not be a screenshot.

-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.

-- It must be a PDF, JPG, PNG, or GIF file.

How do I send the required information?

To submit the required documents or update the current information, go to the banner at the top of the "Account Health" page in Seller Central, and click "Submit new information":

http://sellercentral.haqm.com/performance/dashboard?ref=ah_em_ap

You will only be able to sell on HAQM once your current account is reactivated. To avoid further impact on your account, do not open accounts in other stores, or we will close them.

Has your account been deactivated in error?

If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information", and submit an explanation:

http://sellercentral.haqm.com/performance/dashboard?ref=ah_em_ap

Your explanation should include the following information:

-- How your account has not violated section 3 of the HAQM Services Business Solutions Agreement.

-- Evidence that your account complies with section 3 of the HAQM Services Business Solutions Agreement.

We are here to help

If you have questions about our policies or the required information, contact us:

http://sellercentral.haqm.com/cu/contact-us/performance

HAQM.com.

I created a case to request support so I know what information I need to send to reactivate my account, since I live with my parents and the utility bill is in my mother's name, I was suggested to send my birth certificate.

I then sent all the information including:

My citizen identification card front and back

My bank account statement

My family's utility bill for April 2025

My birth certificate with the local stamp of my residence

and on May 19, 2025 I received a notification that:

Hello,

We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your HAQM seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.

Why is this happening?

Your HAQM seller account has been deactivated in accordance with section 3 of HAQM Services Business Solutions Agreement.

Please review HAQM policy regarding Account Health by visiting "Monitor your account health":

http://sellercentral.haqm.com/gp/help/G200205250

You can also visit the "Selling Policies and Seller Code of Conduct" HAQM policy:

http://sellercentral.haqm.com/gp/help/G1801

We may not respond to further emails about this issue.

HAQM.com

I am really shocked by that, I don't understand what I did wrong

In the past, I only sold products under the FBA model, all my products did not violate any HAQM policies, the account status was always in the best condition, and HAQM accused me of participating in illegal activities.

Now I have 848 products in stock.

I have to pay a lot of money for goods, monthly storage fees to HAQM, advertising fees and I still haven't recovered my capital and HAQM suspended my account for a reason that I did not do.

Now I am very scared and don't know what information to send so that HAQM can reactivate my account.

I am a new graduate and had to borrow a lot of money to be able to do my first FBA trip.

I really hope to receive help or assistance here so that I can reactivate my account.

Please help me.