Hey sellers!

Dealing with damaged items can be tricky, and with Prime Day coming, we're sharing these damage prevention strategies to help you reduce costs, maintain positive customer feedback, and protect your seller metrics. Properly handling damaged items is crucial for maintaining your account health and building customer trust, check out the tips below!

📦 Prevention First

• Use appropriate packaging materials
• Add fragile warnings when needed
• Consider double-boxing valuable items
• Document item condition before shipping

📸 Documentation is Key

• Take clear photos before shipping
• Save packaging photos
• Record serial numbers
• Keep shipping records organized

⚡ When Damage Happens

• Respond within 24 hours
• Review photos from customer
• Check tracking for delivery issues
• Document everything in your records

Share Your Experience:

What packaging solution made the biggest difference?

How do you handle customer conversations about damage?

Any creative prevention strategies?

Drop your best tip below! 👇