Problem with A-to-Z claim appeal
I purchased a Claims Protected HAQM Label and shipped the item to Canada. The customer filed a claim stating they did not receive the package, which we shipped on time and was successfully delivered. I do have proof of delivery with signature that the item was delivered. HAQM granted a refund to the customer under the A-to-Z Guarantee.
I have opened several appeals but each time I received the following response:
-We have reviewed the buyer’s claim and the information you provided for order 702-9910211-3159426. Although we understand your position, we stand by our decision.
I am kindly requesting a refund as we shipped the item on time and it was delivered successfully. Please help to resolve this issue.
Problem with A-to-Z claim appeal
I purchased a Claims Protected HAQM Label and shipped the item to Canada. The customer filed a claim stating they did not receive the package, which we shipped on time and was successfully delivered. I do have proof of delivery with signature that the item was delivered. HAQM granted a refund to the customer under the A-to-Z Guarantee.
I have opened several appeals but each time I received the following response:
-We have reviewed the buyer’s claim and the information you provided for order 702-9910211-3159426. Although we understand your position, we stand by our decision.
I am kindly requesting a refund as we shipped the item on time and it was delivered successfully. Please help to resolve this issue.
10 replies
Seller_OvL8C4BJWiuS9
Was it shipped and scanned by the carrier as accepted on or before the ship by date?
Joey_HAQM
Hey @Seller_mcSuYGCjRD42d,
Thank you for posting here at the forums.
Please share the AtoZ Claim ID associated with this order. Also, did you share the proof of delivery (signature) via the appeal ?
Thanks,
Joey