As a seller who fulfills their own orders (FBM), managing returns efficiently is crucial for both your business operations and customer satisfaction. Let's dive into everything you need to know about Return Authorizations, including why some returns get automatic labels while others don't.

What is a Return Authorization?

A Return Authorization (RA) is HAQM's system for processing customer return requests for seller-fulfilled orders.

When a customer initiates a return, the RA determines whether:

• A prepaid return shipping label will be provided
• The customer needs to ship the item back at their expense
• The return can be refunded without requiring item return

Why Some Returns Get Automatic Labels (And Others Don't)

HAQM's return label system uses a variety of factors to determine when to generate prepaid return labels.

Here's how it works:

Automatic Label Generation - Common Scenarios

• Standard-sized items under the weight limit
• Items within normal price ranges for their category
• Returns due to common reasons like "no longer needed" or "ordered wrong item"
• Products in categories with typical return rates

When Labels Aren't Automatically Generated

Product-Based Exemptions:

• Hazardous materials requiring special shipping
• Oversized or heavy items exceeding carrier limits
• High-value items requiring additional verification
• Customized or personalized products
• Certain electronics with batteries
• Perishable goods
• Items requiring specialized return packaging

Return Reason-Based:

• Product damaged in a way that affects safe return shipping
• Items reported as defective that need special handling
• Returns requiring additional verification

Shipping-Based:

• International returns
• Returns to addresses different from original shipping location

Best Practices for Managing Returns

Monitor Your Returns

• Regularly check your Returns Report

Handle Special Cases

• For items that need special return shipping (like hazmat)
• For international returns
• For items requiring specific packaging

Pro Tips:

• Even if HAQM doesn't automatically generate a prepaid label, you can still manually provide one through the Manage Returns page
• Monitor your Returns Report for patterns in automatic vs. manual label generation
• Consider mentioning your return policy in product descriptions for exempt items

Keep Your Returns Running Smoothly

• Maintain accurate product descriptions to reduce unnecessary returns
• Regularly monitor your Returns Report
• Respond promptly to return requests requiring manual review
• Keep your return settings updated

Drop a 👍 if you found this guide helpful, and share your experiences in the comments below. Your insights could help fellow sellers streamline their return processes!