Children’s Product Certificate – Compliance Request Unjustified
Hello,
I launched my product approximately 4 days ago. After just 2 days of sales, I received a message from HAQM stating that I needed to submit a Children’s Product Certificate (CPC). I was given only 2 days to respond, which is already quite unreasonable.
The main issue here is that the product I’m selling is not intended for children. Just because a child might come into contact with it in real life doesn’t make it a children’s product. This item is clearly designed for adults.
I contacted HAQM and explained this. They responded saying I should either remove child-related keywords from the listing or submit the required compliance documents.
So, I removed the keywords that were potentially linked to children. I double-checked the listing, cleaned up everything, and wrote back informing them that the issue was resolved. No one responded.
I opened a new case and asked them to reinstate the listing. Their response was: "Your request is still not approved because the issue remains and the product has characteristics of Collectable Toy for children. We request you take the following action to fulfill the compliance requirements for this product. Your product falls under the Collectable Toy category. You must submit the compliance documents listed on our help page to offer this product on HAQM."
So essentially, what they’re saying is this:
If I wanted to sell a gasoline canister meant for adults who drive vehicles, but there’s a chance a child might touch it, I would still need to submit a CPC?
That’s completely absurd.
Now my inventory is marked “Unfulfillable”, and I’m sure HAQM will soon destroy my entire stock, simply because I can’t produce a certificate in 2 days even though this product is absolutely not a children’s item.
Honestly, HAQM has completely failed here. The policy enforcement is unreasonable and inconsistent.
Would be nice if someone would look into this case:
Case# 17862750611
Children’s Product Certificate – Compliance Request Unjustified
Hello,
I launched my product approximately 4 days ago. After just 2 days of sales, I received a message from HAQM stating that I needed to submit a Children’s Product Certificate (CPC). I was given only 2 days to respond, which is already quite unreasonable.
The main issue here is that the product I’m selling is not intended for children. Just because a child might come into contact with it in real life doesn’t make it a children’s product. This item is clearly designed for adults.
I contacted HAQM and explained this. They responded saying I should either remove child-related keywords from the listing or submit the required compliance documents.
So, I removed the keywords that were potentially linked to children. I double-checked the listing, cleaned up everything, and wrote back informing them that the issue was resolved. No one responded.
I opened a new case and asked them to reinstate the listing. Their response was: "Your request is still not approved because the issue remains and the product has characteristics of Collectable Toy for children. We request you take the following action to fulfill the compliance requirements for this product. Your product falls under the Collectable Toy category. You must submit the compliance documents listed on our help page to offer this product on HAQM."
So essentially, what they’re saying is this:
If I wanted to sell a gasoline canister meant for adults who drive vehicles, but there’s a chance a child might touch it, I would still need to submit a CPC?
That’s completely absurd.
Now my inventory is marked “Unfulfillable”, and I’m sure HAQM will soon destroy my entire stock, simply because I can’t produce a certificate in 2 days even though this product is absolutely not a children’s item.
Honestly, HAQM has completely failed here. The policy enforcement is unreasonable and inconsistent.
Would be nice if someone would look into this case:
Case# 17862750611
10 replies
Seller_5xG0GbJvs9AU0
And now my whole inventory is marked as "Defective" because my listing got deactivated? What? Any mods, maybe do something?
Seller_Hvi3HBW45jas9
Sorry you are going through this! Sadly, HAQM AI has gone insane on saying everything needs a children's compliance cert, even on items that are not intended for children. We sell items intended for adults, not kids, but support still keeps shutting down items. Some of which we have been selling for 10+ years.
The interesting part is the Consumer Product Safety Commission specifically starts out with, "Children’s products, a consumer product designed or intended primarily for children 12 years of age or younger,..." Not one of our products is "intended primarily for children 12 years or younger", but the AI bots still keep turning products off. I appeal all of them. The bots will listen to some of the appeals and then ignore others.
Glenn_HAQM
Hi there @Seller_5xG0GbJvs9AU0,
I've reviewed your thread and it looks like at some point you included terms that suggested this product could be for children but you have now removed it. If you have completed your review you should be able to submit an appeal via the Manage your Compliance Page. Please appeal again indicating that you have removed the terms that identified this as a children's product and that this is not a children's product. If you are rejected provide the Case ID here and I will investigate further. Thank you your understanding.
-Glenn