Buyer Received Free Replacement Order Then Wins A to Z Refund
Buyer opened a "Return for Replacement" request which automatically generated a free replacement order through HAQM's return system. The replacement shipped out and was delivered. 2 weeks later the buyer opens a A to Z saying they "returned the order and still hadn't received their refund". I showed that the buyer had already received their replacement order, but HAQM still granted the refund and counted it against our ODR. Appeals have been denied saying the "Order was returned and should have been refunded".
Buyer Received Free Replacement Order Then Wins A to Z Refund
Buyer opened a "Return for Replacement" request which automatically generated a free replacement order through HAQM's return system. The replacement shipped out and was delivered. 2 weeks later the buyer opens a A to Z saying they "returned the order and still hadn't received their refund". I showed that the buyer had already received their replacement order, but HAQM still granted the refund and counted it against our ODR. Appeals have been denied saying the "Order was returned and should have been refunded".
3 replies
Seller_4zBzdtgCyS9EI
This is AT LEAST the second post i have seen on this recently. I guess HAQM found a new way to screw sellers and give away free 3rd party seller products........
Danny_HAQM
Hello @Seller_dtcBN8F9jVIHX- and thanks for posting about this situation here on the seller forums. Danny here, and my apologies I am just now seeing this thread.
If support is still needed with this claim appeal, could you help by responding to me here with the Order IDs in question so I can take a closer look?
Thanks in advance!