All inventory stuck in FC Processing！！pls help！！！！
I have all of my inventory stuck in FC Processing (Reserved Status) on 3 days. They remain in this status without becoming available for sale. I’ve already opened cases with Seller Support . but I keep getting generic responses that don’t resolve the issue. No clear timeline is given on when these units will be processed.
It has been said to wait for a reply from the internal team, but no reply has been received. This has caused great trouble to our HAQM business, especially with the approaching peak season.
Has anyone else experienced this?Appreciate any advice.
Case ID: 17884873641
@TaylorR_HAQM @Topher_HAQM @Jameson_HAQM @Dominic_HAQM @Roberto_HAQM @Stevie_HAQM
All inventory stuck in FC Processing！！pls help！！！！
I have all of my inventory stuck in FC Processing (Reserved Status) on 3 days. They remain in this status without becoming available for sale. I’ve already opened cases with Seller Support . but I keep getting generic responses that don’t resolve the issue. No clear timeline is given on when these units will be processed.
It has been said to wait for a reply from the internal team, but no reply has been received. This has caused great trouble to our HAQM business, especially with the approaching peak season.
Has anyone else experienced this?Appreciate any advice.
Case ID: 17884873641
@TaylorR_HAQM @Topher_HAQM @Jameson_HAQM @Dominic_HAQM @Roberto_HAQM @Stevie_HAQM
8 replies
Seller_rI7BZIczK8iAC
Do you ever READ the forum? This is a regular newbie question.
The receiving and check in process can NOT be speeded up by a human because it's fully automated. Do you want to say it's in FC processing for only 3 days? 3 days is nothing for processing. AND - your inventory shows up in the catalog and can be bought, even in "Reserved" status.
Jameson_HAQM
Hi @Seller_b89TggQTRvT8R,
Thank you for reaching out on the Seller Forums!
I just took a further look into your case 17884873641 and do see that the Seller Support team is actively investigating this situation further. Now, I do need that team to finish their review and the case to close before I can potentially escalate this further, if needed depending on those results.
Please continue to keep an eye on this case. If this is not resolved once you hear back and the case is closed, please reach back out to me in this thread.
All the best,
Jameson
Seller_z8Jw1N7bsVFbj
We are also experiencing this issue, which has been going on for 10 days. 90% of ASINs are being processed by FC, and contacting the HAQM team has not revealed any problems. Even after escalating the issue to the internal team, we have not received any updates.
Seller_9EpAJp23TMACK
HAQM operates several types of centers. One type acts as a buffer for the rest of the system, called Inbound Cross-Dock (IXD) Centers. These centers do not handle FBA processing; they only receive and forward your box to an actual FBA center. During this process, your box is (mostly) accepted without being opened or checked for inventory. It’s loaded onto a truck headed to an FBA center, often being loaded and unloaded multiple times.
When the box finally arrives at an FBA center, sometimes weeks or even months later, it’s opened, and an inventory count is conducted. At this point, your box may be logged as "empty," "reserved," or "researching," among other statuses. However, the FBA center that receives your box may not need all the items, so they’re distributed to other FBA centers (again appearing as "reserved" or "researching" in the system). Eventually, the inventory will be balanced.
My Shipping Strategy: When using HAQM’s "Send to HAQM" feature, you’re given a list of suggested centers, which often includes a mix of centers and.. surprise→IXD centers. These are cheaper to attract shipments. There are approximately 40 IXD centers and 180 FBA centers in the USA.
To avoid issues like the "empty box" syndrome, I use AI to select which centers to ship to. IXD centers typically have poor reviews, and the AI scans forums to instantly detect negative feedback (such as empty box issues), indicating that a particular center is likely an IXD rather than a true FBA center.
Based on the provided context and your concerns, your items are likely being redistributed.