Parent ASIN Variations
Is anyone having countless variations just randomly deleted by HAQM for no reason at all and without any requests from the brand?
I am suffering massive losses due to these issues. Is it just me?
Parent ASIN Variations
Is anyone having countless variations just randomly deleted by HAQM for no reason at all and without any requests from the brand?
I am suffering massive losses due to these issues. Is it just me?
0 replies
Glenn_HAQM
Hi there @Seller_vWuGqtGVyhZxm,
It may be that your variations are being dismantled for being in violation of the variation policy. If you provide your most recent Seller Support Case on this issue and I will investigate further. Thank you for your understanding.
-Glenn
Seller_Sram36TnVt73c
When you get a variation set up correctly, you should go to the variation wizard and download the family template so that if it does become dismantled later you can easily upload the file.
Glenn_HAQM
Hi there @Seller_vWuGqtGVyhZxm,
In general the team is trying to troubleshoot what is happening with your variation, however in order to do you will need to resubmit the variation via upload and provide your Batch ID if the variation upload fails. HAQM cannot submit variations on the behalf of your account so you will need to follow the steps the escalation team are requesting in order to get assistance. There are many reasons a variation might be dismantled, however the team will need to see what happens when you attempt to upload your variation to fix it in order to try to determine the exact cause and how to fix and prevent it in the future. Please work with escalation team as they are trying to assist you on this. Thank you for your understanding.
-Glenn