Brand approval keeps getting denied
Looking to add new sales channels to our current existing ones and am having trouble getting brand approval for our products. Ive submitted an official invoice from D&H Manufacturing a FBA partner with all the required information and contacted my D&H sales rep and he said he doesn't know what the issue could be. I keep getting a genric denial response with no guidance as to why its being denied. Can I get a manual review?
@Seller_pXiU6IvYm8DUt
@Michelle_HAQM
@Bryce_HAQM
Brand approval keeps getting denied
Looking to add new sales channels to our current existing ones and am having trouble getting brand approval for our products. Ive submitted an official invoice from D&H Manufacturing a FBA partner with all the required information and contacted my D&H sales rep and he said he doesn't know what the issue could be. I keep getting a genric denial response with no guidance as to why its being denied. Can I get a manual review?
@Seller_pXiU6IvYm8DUt
@Michelle_HAQM
@Bryce_HAQM
8 replies
Manny_HAQM
Hello @Seller_FjGobnx5uf62g,
I wanted to follow up with you regarding your concerns about your brand application. Generally, I have seen sellers submit one brand selling application and then get feedback from the review team if more information is required.
Once rejected the team requests new or additional documentation on that same application. Continuing to reapply for the same brand on new cases may be the reason why you are receiving the auto-rejection notifications.
I did want to provide the link for HAQM's Responsible Sourcing documentation request requirements. Listed below are the requirements for sourcing documentation request:
Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured.
These documents:
• Should reflect the sales volume of your product across all HAQM marketplaces in the last 365 days
• Should demonstrate your product’s full supply chain
• Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.
A letter of authorization (LOA) can also be a valuable addition to your appeal in these situations if you’re sourcing directly from the brand or their manufacturer.
I also wanted to share our Seller University resource that addresses Invoice requirements for when you apply to sell.
Regards,
- Manny