Product listing Issue - We are not accepting applications to sell Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s)
Hi, We have a dietary supplements brand on brand registry that was approved in brand registry last week (all the details of my product and pictures were provided) We also linked this brand to our amazon selling account and then listed my product. When I listed the product it seems it was processed but then an issue popped up saying I need approval to sell. When I click on request approval it takes me to a page that says the following
"We are not accepting applications to sell:
Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)
Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s)"
Our brand is already registered with brand registry and linked to our seller account.
ASIN: B0FBJ64XC9
@Manny_HAQM Based on my research on the forums you have great experience resolving similar concerns such as this, can you please assist? Would greatly appreciate it!
Case ID: 17883100671
Product listing Issue - We are not accepting applications to sell Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s)
Hi, We have a dietary supplements brand on brand registry that was approved in brand registry last week (all the details of my product and pictures were provided) We also linked this brand to our amazon selling account and then listed my product. When I listed the product it seems it was processed but then an issue popped up saying I need approval to sell. When I click on request approval it takes me to a page that says the following
"We are not accepting applications to sell:
Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)
Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s)"
Our brand is already registered with brand registry and linked to our seller account.
ASIN: B0FBJ64XC9
@Manny_HAQM Based on my research on the forums you have great experience resolving similar concerns such as this, can you please assist? Would greatly appreciate it!
Case ID: 17883100671
2 replies
Seller_kIukTwdhvntAp
See this thread that discusses the situation --
Also, look at the bottom where the latest update from @Cooper_HAQMthat indicates that if you were not ALREADY APPROVED at the time of the BR registration you are probably out of luck at this point.
HAQM is a moving target and you may have missed it at this time.
DIETARY SUPPLEMENTS
http://sellercentral.haqm.com/seller-forums/discussions/t/08220707-e6c4-41d6-b135-0bb521f5bc7a?postId=08220707-e6c4-41d6-b135-0bb521f5bc7a
From @manny_amazon on 4/4/2025 --
“As part of our ongoing efforts to provide the best possible customer experience, HAQM has implemented additional restrictions for Ingestible Brands, a.k.a dietary supplements. Unfortunately, we are not accepting applications for ingestible brands at this time.
If you feel that the categorization is wrong, please reach out to Seller Support so they can investigate this for you. If you are able to get this re-categorized, please provide me with the new case ID so I can look into this further for you.
If you are a brand owner, you can also reach out to Brand Registry Support and ask them to approve you within the Health & Personal Care category, which will allow you to list those products.
Regards,
- Manny”
Additional response from HAQM MOD @cooper_amazon on this post from 6/4/2025 --
http://sellercentral.haqm.com/seller-forums/discussions/t/63dcc40f-bb1c-4409-b4f4-ced1af342662?postId=4947859f-8838-4949-bf6b-aac2027161b2
The pertinent part of the response --
“I wanted to stop by as @NEVERLAST shared above, there have been changes made to the Human Ingestible Products category.
To provide some insights to your question, if you were not already approved to sell in the supplements category, as part of our ongoing efforts to provide the best possible customer experience, HAQM has implemented additional restrictions foringestible supplement products.
Unfortunately, we are not accepting applications for supplements at this time. You are welcome to check back later to see if the category is accepting applications in the future.
If you list your product and believe it has been misclassified within a certain category or sub-category that requires approval, please contact Selling Partner Support with evidence, such as product pictures, to support this claim. HAQM will review your claim and make a final determination that will ensure the best shopping experience for our customers….”
Glenn_HAQM
Hi there @Seller_FA57lhybQ9nfB,
As you are the Brand Owner of these products I'm currently investigating to see what options exist to get approval to list this ASIN. As soon as I have any additional details I will reach out to you here. Thank you for your understanding.
-Glenn