SAFE-T Claim Denied because of Memorial Day
I had an order on Sunday May 25th. My SSA is set for USPS Ground, yet the ship by date was still Monday May 26th aka Memorial Day. So no matter what the order was going to be "late" since it was impossible to have it scanned on Memorial Day. It was sent/scanned on Tuesday, the earliest it could have been. The order was delivered on June 2nd (still inside the delivery window). Customer claims they did not receive the package and of course was auto refunded. My initial SAFE-T claim and appeal have both been rejected for the same reasoning.
"Reason: You did not use the claim-protected Buy Shipping Services to ship the item. Reimbursements can only be granted when Buy Shipping Service is used to ship a self-fulfilled order."
Before I forget, yes I use HAQM Buy Shipping. So even if I had chose a faster service, it still wouldn't have been scanned by the ship by date resulting in no protections (correct?).
My shipping metrics are flawless the last 14-30 days, 100% OTDR, 100% valid tracking rate, 0% late shipment, and 0% cancel rate.
Having an actual person read what I type would be much help rather than the generic/auto response I've been getting on SAFE-T messages. Thanks.
SAFE-T Claim Denied because of Memorial Day
I had an order on Sunday May 25th. My SSA is set for USPS Ground, yet the ship by date was still Monday May 26th aka Memorial Day. So no matter what the order was going to be "late" since it was impossible to have it scanned on Memorial Day. It was sent/scanned on Tuesday, the earliest it could have been. The order was delivered on June 2nd (still inside the delivery window). Customer claims they did not receive the package and of course was auto refunded. My initial SAFE-T claim and appeal have both been rejected for the same reasoning.
"Reason: You did not use the claim-protected Buy Shipping Services to ship the item. Reimbursements can only be granted when Buy Shipping Service is used to ship a self-fulfilled order."
Before I forget, yes I use HAQM Buy Shipping. So even if I had chose a faster service, it still wouldn't have been scanned by the ship by date resulting in no protections (correct?).
My shipping metrics are flawless the last 14-30 days, 100% OTDR, 100% valid tracking rate, 0% late shipment, and 0% cancel rate.
Having an actual person read what I type would be much help rather than the generic/auto response I've been getting on SAFE-T messages. Thanks.
0 replies
Seller_46I11Ui4B5BRj
I'll still never understand why it's my (or even HAQM's for that matter) responsibility if USPS, UPS, Fedex etc etc deliver an order to the wrong address. It also shouldn't be mine or HAQM's responsibility if a customer's order is stolen by porch pirates either. That'd be like me setting out an order/package for UPS or someone to pick up only for it to be stolen by porch pirates and then still charging the customer. I'd imagine that wouldn't fly either.