HAQM throwing away brand-new product for 40+k
I'm facing the following issue.
11529 pieces of my product moved to disposal. There were no notifications in the performance tap, no email, nothing. I spotted it and then checked the inventory and the ledger report.
The support is telling that the products are defective. We checked every installment before leaving production and the warehouse - twice!!!
The product has been selling since 2018, produced by our company, and is always double-checked before being packaged.
The question, actually two: how is it possible without informing, and who will pay for it?
One more question: When will you have normal (I don't need perfect or good) support that can understand the issue and doesn't copy-paste the same answers all around?
HAQM throwing away brand-new product for 40+k
I'm facing the following issue.
11529 pieces of my product moved to disposal. There were no notifications in the performance tap, no email, nothing. I spotted it and then checked the inventory and the ledger report.
The support is telling that the products are defective. We checked every installment before leaving production and the warehouse - twice!!!
The product has been selling since 2018, produced by our company, and is always double-checked before being packaged.
The question, actually two: how is it possible without informing, and who will pay for it?
One more question: When will you have normal (I don't need perfect or good) support that can understand the issue and doesn't copy-paste the same answers all around?
10 replies
Seller_LVZcgxAgZ2xBv
Did customers report problems recently? Check the reviews and your seller feedback.
Also check the tracking numbers for recent shipments on the shippers' websites. Sometimes you will see reports of damage or long delays that could indicate something went wrong before they were delivered at an HAQM FC.
Seller_LVZcgxAgZ2xBv
That indicates something went wrong during receiving. We have used Transparency for years and the one time that happened there are indications it was a supplier error - exactly half of the units in a single carton failed - although shipping damage is not out of the question. We will never know because they don't send them back or send photos of the units that failed.
In your case, though, everything else was corrupted.
This seems huge:
Did you handle the outbound yourself, or was it a supplier or 3PL? Is it possible the wrong items were sent? Or the wrong packaging (and wrong transparency labels) were applied to the product?
Are you using a new batch of transparency labels? Is it possible the wrong codes were applied?
What shipping co did you use, and where did it come from?
Have you successfully sent in units of the same ASIN since these 11529 units were marked for disposal?
Does your warehouse or supplier have any units remaining from the same production run that you could examine?
Seller_r9wMm8LrE5iKj
... but not defective enough for HAQM to not resell either directly, or by the pallet. Someone ought to get biatchslapped for their continued flaunting of the law and basic human decency. Unfortunately, the only people punished here are sellers ... HAQM and buyers can break the law with impunity.
NR_HAQM
@Seller_7KsA7uTcQunW1 I'd be happy to take a look at your case details for further investigation. Feel free to reply with your case ID when you have a chance!
Thank you!
NR_HAQM