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Seller_7KsA7uTcQunW1

HAQM throwing away brand-new product for 40+k

I'm facing the following issue.

11529 pieces of my product moved to disposal. There were no notifications in the performance tap, no email, nothing. I spotted it and then checked the inventory and the ledger report.

The support is telling that the products are defective. We checked every installment before leaving production and the warehouse - twice!!!

The product has been selling since 2018, produced by our company, and is always double-checked before being packaged.

The question, actually two: how is it possible without informing, and who will pay for it?

One more question: When will you have normal (I don't need perfect or good) support that can understand the issue and doesn't copy-paste the same answers all around?

81 views
7 replies
Tags:Warehouse
10
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user profile
Seller_7KsA7uTcQunW1

HAQM throwing away brand-new product for 40+k

I'm facing the following issue.

11529 pieces of my product moved to disposal. There were no notifications in the performance tap, no email, nothing. I spotted it and then checked the inventory and the ledger report.

The support is telling that the products are defective. We checked every installment before leaving production and the warehouse - twice!!!

The product has been selling since 2018, produced by our company, and is always double-checked before being packaged.

The question, actually two: how is it possible without informing, and who will pay for it?

One more question: When will you have normal (I don't need perfect or good) support that can understand the issue and doesn't copy-paste the same answers all around?

Tags:Warehouse
10
81 views
7 replies
Reply
7 replies
user profile
Seller_LVZcgxAgZ2xBv

user profile
Seller_7KsA7uTcQunW1
The support is telling that the products are defective.
View post

Did customers report problems recently? Check the reviews and your seller feedback.

Also check the tracking numbers for recent shipments on the shippers' websites. Sometimes you will see reports of damage or long delays that could indicate something went wrong before they were delivered at an HAQM FC.

30
user profile
Seller_LVZcgxAgZ2xBv

user profile
Seller_7KsA7uTcQunW1
Transparency codes or 2D barcodes are missing or the units fail transparency check.
View post

That indicates something went wrong during receiving. We have used Transparency for years and the one time that happened there are indications it was a supplier error - exactly half of the units in a single carton failed - although shipping damage is not out of the question. We will never know because they don't send them back or send photos of the units that failed.

In your case, though, everything else was corrupted.

This seems huge:

user profile
Seller_7KsA7uTcQunW1
Product that is received doesn't match with the product details page.
View post

Did you handle the outbound yourself, or was it a supplier or 3PL? Is it possible the wrong items were sent? Or the wrong packaging (and wrong transparency labels) were applied to the product?

Are you using a new batch of transparency labels? Is it possible the wrong codes were applied?

What shipping co did you use, and where did it come from?

Have you successfully sent in units of the same ASIN since these 11529 units were marked for disposal?

Does your warehouse or supplier have any units remaining from the same production run that you could examine?

20
user profile
Seller_r9wMm8LrE5iKj

... but not defective enough for HAQM to not resell either directly, or by the pallet. Someone ought to get biatchslapped for their continued flaunting of the law and basic human decency. Unfortunately, the only people punished here are sellers ... HAQM and buyers can break the law with impunity.

10
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user profile
Seller_7KsA7uTcQunW1

HAQM throwing away brand-new product for 40+k

I'm facing the following issue.

11529 pieces of my product moved to disposal. There were no notifications in the performance tap, no email, nothing. I spotted it and then checked the inventory and the ledger report.

The support is telling that the products are defective. We checked every installment before leaving production and the warehouse - twice!!!

The product has been selling since 2018, produced by our company, and is always double-checked before being packaged.

The question, actually two: how is it possible without informing, and who will pay for it?

One more question: When will you have normal (I don't need perfect or good) support that can understand the issue and doesn't copy-paste the same answers all around?

81 views
7 replies
Tags:Warehouse
10
Reply
user profile
Seller_7KsA7uTcQunW1

HAQM throwing away brand-new product for 40+k

I'm facing the following issue.

11529 pieces of my product moved to disposal. There were no notifications in the performance tap, no email, nothing. I spotted it and then checked the inventory and the ledger report.

The support is telling that the products are defective. We checked every installment before leaving production and the warehouse - twice!!!

The product has been selling since 2018, produced by our company, and is always double-checked before being packaged.

The question, actually two: how is it possible without informing, and who will pay for it?

One more question: When will you have normal (I don't need perfect or good) support that can understand the issue and doesn't copy-paste the same answers all around?

Tags:Warehouse
10
81 views
7 replies
Reply
user profile

HAQM throwing away brand-new product for 40+k

by Seller_7KsA7uTcQunW1

I'm facing the following issue.

11529 pieces of my product moved to disposal. There were no notifications in the performance tap, no email, nothing. I spotted it and then checked the inventory and the ledger report.

The support is telling that the products are defective. We checked every installment before leaving production and the warehouse - twice!!!

The product has been selling since 2018, produced by our company, and is always double-checked before being packaged.

The question, actually two: how is it possible without informing, and who will pay for it?

One more question: When will you have normal (I don't need perfect or good) support that can understand the issue and doesn't copy-paste the same answers all around?

Tags:Warehouse
10
81 views
7 replies
Reply
7 replies
7 replies
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Seller_LVZcgxAgZ2xBv

user profile
Seller_7KsA7uTcQunW1
The support is telling that the products are defective.
View post

Did customers report problems recently? Check the reviews and your seller feedback.

Also check the tracking numbers for recent shipments on the shippers' websites. Sometimes you will see reports of damage or long delays that could indicate something went wrong before they were delivered at an HAQM FC.

30
user profile
Seller_LVZcgxAgZ2xBv

user profile
Seller_7KsA7uTcQunW1
Transparency codes or 2D barcodes are missing or the units fail transparency check.
View post

That indicates something went wrong during receiving. We have used Transparency for years and the one time that happened there are indications it was a supplier error - exactly half of the units in a single carton failed - although shipping damage is not out of the question. We will never know because they don't send them back or send photos of the units that failed.

In your case, though, everything else was corrupted.

This seems huge:

user profile
Seller_7KsA7uTcQunW1
Product that is received doesn't match with the product details page.
View post

Did you handle the outbound yourself, or was it a supplier or 3PL? Is it possible the wrong items were sent? Or the wrong packaging (and wrong transparency labels) were applied to the product?

Are you using a new batch of transparency labels? Is it possible the wrong codes were applied?

What shipping co did you use, and where did it come from?

Have you successfully sent in units of the same ASIN since these 11529 units were marked for disposal?

Does your warehouse or supplier have any units remaining from the same production run that you could examine?

20
user profile
Seller_r9wMm8LrE5iKj

... but not defective enough for HAQM to not resell either directly, or by the pallet. Someone ought to get biatchslapped for their continued flaunting of the law and basic human decency. Unfortunately, the only people punished here are sellers ... HAQM and buyers can break the law with impunity.

10
Follow this discussion to be notified of new activity
user profile
Seller_LVZcgxAgZ2xBv

user profile
Seller_7KsA7uTcQunW1
The support is telling that the products are defective.
View post

Did customers report problems recently? Check the reviews and your seller feedback.

Also check the tracking numbers for recent shipments on the shippers' websites. Sometimes you will see reports of damage or long delays that could indicate something went wrong before they were delivered at an HAQM FC.

30
user profile
Seller_LVZcgxAgZ2xBv

user profile
Seller_7KsA7uTcQunW1
The support is telling that the products are defective.
View post

Did customers report problems recently? Check the reviews and your seller feedback.

Also check the tracking numbers for recent shipments on the shippers' websites. Sometimes you will see reports of damage or long delays that could indicate something went wrong before they were delivered at an HAQM FC.

30
Reply
user profile
Seller_LVZcgxAgZ2xBv

user profile
Seller_7KsA7uTcQunW1
Transparency codes or 2D barcodes are missing or the units fail transparency check.
View post

That indicates something went wrong during receiving. We have used Transparency for years and the one time that happened there are indications it was a supplier error - exactly half of the units in a single carton failed - although shipping damage is not out of the question. We will never know because they don't send them back or send photos of the units that failed.

In your case, though, everything else was corrupted.

This seems huge:

user profile
Seller_7KsA7uTcQunW1
Product that is received doesn't match with the product details page.
View post

Did you handle the outbound yourself, or was it a supplier or 3PL? Is it possible the wrong items were sent? Or the wrong packaging (and wrong transparency labels) were applied to the product?

Are you using a new batch of transparency labels? Is it possible the wrong codes were applied?

What shipping co did you use, and where did it come from?

Have you successfully sent in units of the same ASIN since these 11529 units were marked for disposal?

Does your warehouse or supplier have any units remaining from the same production run that you could examine?

20
user profile
Seller_LVZcgxAgZ2xBv

user profile
Seller_7KsA7uTcQunW1
Transparency codes or 2D barcodes are missing or the units fail transparency check.
View post

That indicates something went wrong during receiving. We have used Transparency for years and the one time that happened there are indications it was a supplier error - exactly half of the units in a single carton failed - although shipping damage is not out of the question. We will never know because they don't send them back or send photos of the units that failed.

In your case, though, everything else was corrupted.

This seems huge:

user profile
Seller_7KsA7uTcQunW1
Product that is received doesn't match with the product details page.
View post

Did you handle the outbound yourself, or was it a supplier or 3PL? Is it possible the wrong items were sent? Or the wrong packaging (and wrong transparency labels) were applied to the product?

Are you using a new batch of transparency labels? Is it possible the wrong codes were applied?

What shipping co did you use, and where did it come from?

Have you successfully sent in units of the same ASIN since these 11529 units were marked for disposal?

Does your warehouse or supplier have any units remaining from the same production run that you could examine?

20
Reply
user profile
Seller_r9wMm8LrE5iKj

... but not defective enough for HAQM to not resell either directly, or by the pallet. Someone ought to get biatchslapped for their continued flaunting of the law and basic human decency. Unfortunately, the only people punished here are sellers ... HAQM and buyers can break the law with impunity.

10
user profile
Seller_r9wMm8LrE5iKj

... but not defective enough for HAQM to not resell either directly, or by the pallet. Someone ought to get biatchslapped for their continued flaunting of the law and basic human decency. Unfortunately, the only people punished here are sellers ... HAQM and buyers can break the law with impunity.

10
Reply
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