Dear HAQM Seller Community and HAQM Staff,

I’m reaching out with an urgent and devastating situation that could mean the end of our business.

Due to a single setting we were unaware was activated, over 3,000 units of perfectly good inventory have now been marked for automatic disposal. This switch remained dormant for 12 months, and was just triggered, with no warning or grace period. Customer service has told us that once this process is initiated, it cannot be reversed, even though the stock is in perfect condition and could still be sold.

At approximately $20 per unit, this totals over $60,000+ in product losses, which is absolutely crushing for us. We’ve built this brand from the ground up and this is not just inventory, it’s years of work, investment, and jobs on the line.

If we can’t find a way to stop or reverse this, we’ll be forced to lay off employees and shut down the business entirely.

We’re not asking for favors, just for fairness and a chance to correct this before it’s too late. This feels like another mind-twisting Pandora’s box moment many sellers fear in FBA. One unnoticed automation setting shouldn’t destroy an entire business.

If anyone has gone through something similar, knows a workaround, or can help escalate this to someone internally at HAQM who can make a human decision, please, we are begging for your support.

Thank you.