HELP!---“Product and Food Safety Violations” Compliant lithium-ion products (not sold separately)
We recently received HAQM’s decision to freeze our product listing, which has been suspended since May 22, 2025, due to "Food and Commodity Safety Issues." We have already submitted the required compliance documents through the relevant appeal portal, but HAQM’s response stated that it "does not accept any document review." (Case id: 17783026811)
Given the current situation, we kindly request that HAQM’s safety team re-evaluate our product for the following reasons:
1. Product Classification: Our product is a portable power station (this product includes lithium batteries), but it is not sold as a standalone battery. This portable power station is an approved category under HAQM’s policies.
2. Battery Capacity Compliance: Our power station has a capacity of 299Wh, which does not exceed HAQM’s policy limits. Please refer to the attached documents for details.
3. Certifications & Compliance: Our product holds all necessary certifications and complies with both legal regulations and HAQM’s lithium battery requirements.
We firmly believe that HAQM is a fair and transparent platform and have always adhered to its policies while complying with all applicable laws. As a factory-based company integrating manufacturing and trade, we are committed to building our brand, and HAQM is our most important and long-term sales platform. We aim to achieve a win-win partnership with HAQM and contribute to sustainable business growth.




HELP!---“Product and Food Safety Violations” Compliant lithium-ion products (not sold separately)
We recently received HAQM’s decision to freeze our product listing, which has been suspended since May 22, 2025, due to "Food and Commodity Safety Issues." We have already submitted the required compliance documents through the relevant appeal portal, but HAQM’s response stated that it "does not accept any document review." (Case id: 17783026811)
Given the current situation, we kindly request that HAQM’s safety team re-evaluate our product for the following reasons:
1. Product Classification: Our product is a portable power station (this product includes lithium batteries), but it is not sold as a standalone battery. This portable power station is an approved category under HAQM’s policies.
2. Battery Capacity Compliance: Our power station has a capacity of 299Wh, which does not exceed HAQM’s policy limits. Please refer to the attached documents for details.
3. Certifications & Compliance: Our product holds all necessary certifications and complies with both legal regulations and HAQM’s lithium battery requirements.
We firmly believe that HAQM is a fair and transparent platform and have always adhered to its policies while complying with all applicable laws. As a factory-based company integrating manufacturing and trade, we are committed to building our brand, and HAQM is our most important and long-term sales platform. We aim to achieve a win-win partnership with HAQM and contribute to sustainable business growth.




1 reply
Glenn_HAQM
Hi there @Seller_D3Xi1lS9RYiFL,
I'm sorry you have had difficulties with this product. At this time this product has been identified as a safety risk and there is no path to provide documentation or appeal this ASIN. I'm looking into some options internally, however please note there may be no way to reinstate this product. As soon as I have any details I can share I will reach out to you here. Thank you for your understanding.
-Glenn