Verification Process Issues. Please help!!
I am getting stuck in a never ending loop with Seller Support while trying to set up a new account and keep receiving this cookie cutter message, despite opening and reloading documents:
Hello, We have reviewed the documents that you provided, but we could not verify your identity based on the submitted documents. As a result, your account will remain inactive.Why is this happening?We cannot verify the document that you provided as a proof of identity because-- The date of birth that you entered in Seller Central when you registered your account does not match the date of birth in the identity document. Update the date of birth in Seller Central to match the date of birth in the identity document.To learn more about our requirements, go to "Global seller identity verification":
I’m at an impasse here and all information is correct. Of course, HAQMs reply is “due to the sensitive nature we cannot share details” blah blah and am not getting anywhere. I have submitted all necessary and correct documents. So outside of someone disabling the autobot and getting a real person to look at it, I don’t see this going anywhere.
Verification Process Issues. Please help!!
I am getting stuck in a never ending loop with Seller Support while trying to set up a new account and keep receiving this cookie cutter message, despite opening and reloading documents:
Hello, We have reviewed the documents that you provided, but we could not verify your identity based on the submitted documents. As a result, your account will remain inactive.Why is this happening?We cannot verify the document that you provided as a proof of identity because-- The date of birth that you entered in Seller Central when you registered your account does not match the date of birth in the identity document. Update the date of birth in Seller Central to match the date of birth in the identity document.To learn more about our requirements, go to "Global seller identity verification":
I’m at an impasse here and all information is correct. Of course, HAQMs reply is “due to the sensitive nature we cannot share details” blah blah and am not getting anywhere. I have submitted all necessary and correct documents. So outside of someone disabling the autobot and getting a real person to look at it, I don’t see this going anywhere.
12 replies
Seller_4zBzdtgCyS9EI
says "global".....make sure your birthday is entered the same way, for example for Germans, January 10th is 10/1 for Americans it's 1/10
Indy_HAQM
Hi @Seller_Q7nIjL66mqZzj,
Indy from HAQM (very much a real person last time I checked) jumping in here, and thanks for coming to the forums.
@Seller_4zBzdtgCyS9EIhas provided great guidance here (thank you as always Its_all_Nuts). Can you confirm your DOB format matches your documentation exactly?
If you have an open case with seller support, can you also provide the case ID here so I can take a closer look?
Thank you,
Indy