CANADIAN MARKETPLACE - ASIN Incorrectly Deactivated as Class II (Health Canada Class I Confirmed) - Seeking Guidance
Hi @Atlas_HAQM, @Emet_HAQM:
I am reaching out regarding a highly pressing issue concerning our ASIN in our Canadian marketplace. Our listing has been deactivated on HAQM.ca marketplace due to an incorrect classification as a Class II medical device by HAQM.
Our product is unequivocally a CLASS I medical device in Canada, as officially confirmed by Health Canada. To support this, we have provided the following in Case ID: 17835415571:
✅ Proof of our valid Health Canada Medical Device Establishment License (MDEL).
✅ A direct link to Health Canada's official "Live Listing" webpage, where our Active MDEL is publicly displayed.
Despite providing this definitive evidence, we continue to receive a templated response stating: "ASIN is identified as Class II medical devices and we are unable to reactivate your ASIN at this time." This cycle is preventing us from resolving the issue.
We are seeking your expertise and guidance:
-What specific documentation or information might HAQM be requiring that we haven't yet provided?
-Are there specific HAQM teams or contacts within regulatory/compliance that we should be trying to reach?
-What are the recommended escalation steps for this type of misclassification issue?
The continued deactivation of this ASIN is now business critical, as our inventory is currently stranded in Canada. Your assistance in navigating this situation would be immensely appreciated.
Thank you!
CANADIAN MARKETPLACE - ASIN Incorrectly Deactivated as Class II (Health Canada Class I Confirmed) - Seeking Guidance
Hi @Atlas_HAQM, @Emet_HAQM:
I am reaching out regarding a highly pressing issue concerning our ASIN in our Canadian marketplace. Our listing has been deactivated on HAQM.ca marketplace due to an incorrect classification as a Class II medical device by HAQM.
Our product is unequivocally a CLASS I medical device in Canada, as officially confirmed by Health Canada. To support this, we have provided the following in Case ID: 17835415571:
✅ Proof of our valid Health Canada Medical Device Establishment License (MDEL).
✅ A direct link to Health Canada's official "Live Listing" webpage, where our Active MDEL is publicly displayed.
Despite providing this definitive evidence, we continue to receive a templated response stating: "ASIN is identified as Class II medical devices and we are unable to reactivate your ASIN at this time." This cycle is preventing us from resolving the issue.
We are seeking your expertise and guidance:
-What specific documentation or information might HAQM be requiring that we haven't yet provided?
-Are there specific HAQM teams or contacts within regulatory/compliance that we should be trying to reach?
-What are the recommended escalation steps for this type of misclassification issue?
The continued deactivation of this ASIN is now business critical, as our inventory is currently stranded in Canada. Your assistance in navigating this situation would be immensely appreciated.
Thank you!
2 replies
Levi_Dylan_HAQM
Hello @Seller_ZprJMm7kiEhKS,
Thank you for sharing the concerns you are experiencing with an ASIN that has been restricted.
I am reaching out regarding a highly pressing issue concerning our ASIN in our Canadian marketplace. Our listing has been deactivated on HAQM.ca marketplace due to an incorrect classification as a Class II medical device by HAQM.
Our product is unequivocally a CLASS I medical device in Canada, as officially confirmed by Health Canada. To support this, we have provided the following in Case ID: 17835415571:
✅ Proof of our valid Health Canada Medical Device Establishment License (MDEL).
✅ A direct link to Health Canada's official "Live Listing" webpage, where our Active MDEL is publicly displayed.
I see that despite providing proof that the product has been incorrectly flagged as a Class II medical device, your listing remains restricted and you are seeking guidance with having this reviewed. I understand that the lack of resolution so far is impacting your business and has been frustrating for you, so I would like to work with our teams to see what can be done.
So that I can support you the best, I have passed your dispute information over to the appropriate team for a review to be conducted. I will be keeping a close eye on this review, and I will reach out to let you know once I see any movement.
If you have any additional questions in the meantime, please don't hesitate to let me know. The forums community and I are here to support you.
Wishing you the best,
LeviDylan