NEW SELLERS BEWARE - Arbitrary restrictions & removal/disposal orders. Inconsistent response from Support.
RE:[CASE 17252284671] US - Restricted Products - Appeal - ASIN: B0DGFG7G52
One of my products was subject to restriction due to compliancy issues regarding health claims. All the actions requested of HAQM were made to remove any claims etc. This product was restricted, subject to a removal/disposal order. Once I created the removal order HAQM then emails me stating my product is eligable to be reinstated. Great! After requesting my stock be replenished from the "unfufillable" stock I receive another email stating that actually no, the ASIN will ot be reinstated. Completely appalled with the inconsistency and lack of transparency with HAQM's procedures. Has anyone else experienced anything similar?
NEW SELLERS BEWARE - Arbitrary restrictions & removal/disposal orders. Inconsistent response from Support.
RE:[CASE 17252284671] US - Restricted Products - Appeal - ASIN: B0DGFG7G52
One of my products was subject to restriction due to compliancy issues regarding health claims. All the actions requested of HAQM were made to remove any claims etc. This product was restricted, subject to a removal/disposal order. Once I created the removal order HAQM then emails me stating my product is eligable to be reinstated. Great! After requesting my stock be replenished from the "unfufillable" stock I receive another email stating that actually no, the ASIN will ot be reinstated. Completely appalled with the inconsistency and lack of transparency with HAQM's procedures. Has anyone else experienced anything similar?
1 reply
Manny_HAQM
Hello @Seller_jspfhstbnuXvJ,
Thanks for posting here. I've reviewed the details of this issue, and per the information given in case 17252284671, the ASIN cannot be reinstated at this time as it is making prohibited claims of "Anxiety" on the product's label. HAQM prohibits the sale or listing of dietary supplement, essential oil, homeopathic remedy or cosmetic that claims to treat, diagnose, cure, or prevent a disease related to a mental health disorder such as anxiety, depression or emotional health etc. For more information, please refer to this help page.
Regards,
- Manny