Steps to rectify or update account to reactivate
I setup my seller's account maybe 15 years ago. I've been away and have not used it. I returned to use it and now have to reactivate, not a problem. I entered all of the information, but I am being flagged on my driver's license number not matching what was originally put on the account. I live in Maryland, and with the real id, they updated driver's license numbers and my current number is a different number than what I had before real id.
This is a state requirement, nothing I can do about it. HAQM is saying that my license number does not match. I no longer have the old number to provide to them. please help. I wish I could talk to a human, this will simplify the process.
Steps to rectify or update account to reactivate
I setup my seller's account maybe 15 years ago. I've been away and have not used it. I returned to use it and now have to reactivate, not a problem. I entered all of the information, but I am being flagged on my driver's license number not matching what was originally put on the account. I live in Maryland, and with the real id, they updated driver's license numbers and my current number is a different number than what I had before real id.
This is a state requirement, nothing I can do about it. HAQM is saying that my license number does not match. I no longer have the old number to provide to them. please help. I wish I could talk to a human, this will simplify the process.
7 replies
Connor_HAQM
Hi @Seller_5vJp2jL41kDms
This is Connor from HAQM. Thank you for contacting us regarding your account verification.
Upon reviewing your account, I noticed that your driver's license number contains a dash. To resolve this issue, please try the following:
- Remove the dash from the driver's license number field.
- Re-submit your information for verification.
If the system still doesn't accept your driver's license after removing the dash, we may need to use an alternative form of identification. Do you have a passport available? If so, please have it ready in case we need to use it for verification instead.
Please attempt to re-submit your information without the dash first. If you encounter any issues or have additional questions, don't hesitate to reply back to this thread.
Best regards,
Connor