Can't update payment method
Trying my luck here because I'm desesperate.
I'm a new seller and I just started doing ads. My ads got shutdown because the payment failed. So I went into my settings to change the payment method (for ads). It was on my amazon seller central account balance which has a negative balance right now so I tried to switch to my credit card. It does NOT work. I have an error saying I have a negative balance (which I can't fix) and It doesn't make sense since I want to pay with my credit card, not the balance of my seller central account...
I tried 3 differents cards from differents banks account. Nothing work. Support is not helpfull at all, they don't understand anything and they keep telling my balance is negative. (Yeah, let me deposit money or charge me idk ?) but they are missing the point of me not being able to be charge on my credit card.
Anyone have been in the same situation ?
Thank you
Can't update payment method
Trying my luck here because I'm desesperate.
I'm a new seller and I just started doing ads. My ads got shutdown because the payment failed. So I went into my settings to change the payment method (for ads). It was on my amazon seller central account balance which has a negative balance right now so I tried to switch to my credit card. It does NOT work. I have an error saying I have a negative balance (which I can't fix) and It doesn't make sense since I want to pay with my credit card, not the balance of my seller central account...
I tried 3 differents cards from differents banks account. Nothing work. Support is not helpfull at all, they don't understand anything and they keep telling my balance is negative. (Yeah, let me deposit money or charge me idk ?) but they are missing the point of me not being able to be charge on my credit card.
Anyone have been in the same situation ?
Thank you
0 replies
Connor_HAQM
Hi @Seller_KxvbJj1o8Ej9X
Connor from HAQM here, thank you for reaching out. I am sorry that you are having issues with your payment method but I am here to help.
Could you please provide me with any recent support case IDs so that I can take a closer look at the issue on my end.
Thank you,
Connor