Hi everyone,

I’m writing this because we’ve hit a brick wall with HAQM support, and I’m wondering if anyone here has dealt with something similar — or knows what we can do.

We’ve encountered a seller who uses false information on their listings and sells a dangerous product. This kind of misrepresentation could lead to fatal consequences in real-life situations.

So, we decided to test it. Twice. Through top independent U.S. labs. The results? A complete mismatch with the advertised specifications.

We submitted multiple complaints — because this isn’t just about unfair competition, it’s about customer safety. People use this product for camping, survival, construction, etc. One failure could cost someone their life.

Here’s what we tried:

- Report a Violation (but 500 characters isn’t enough, and there’s no option to attach lab results)

- Brand Registry > Regulatory Compliance — no proper response, only copy-paste replies about unrelated issues like account health or patents

- Help chat — same outcome, no action taken

- Emails to Regulatory and Product Compliance — no replies at all

We’ve filed formal complaints with both the CPSC and FTC, including lab results and evidence of false advertising. We received confirmation from both agencies that the information has been officially recorded in their systems. We notified HAQM about this — but unfortunately, nothing has changed.

We have all the documentation ready — lab reports, screenshots, order IDs — everything. But it seems like no team at HAQM is even willing to review the evidence or respond meaningfully.

This is a dangerous precedent. If this continues, why should any of us bother following the rules? Or worse — should we start lying on our listings too just to compete? It’s shocking that HAQM allows this, and we’re extremely disappointed.

We’re not going to let this go quietly. We demand accountability.

If HAQM refuses to take this seriously, we are prepared to go

public, involve the media, and bring broader attention to how critical safety issues are being ignored. That seems to be the only thing that gets results.

If anyone here has successfully escalated a safety-related case — or dealt with a seller gaming the system — please share your experience.

Thanks in advance.