Dear Moderators,

I am writing to respectfully request your assistance in escalating a compliance issue that we believe involves a misclassification.

One of our Canada-based listings (an ultrasonic jewelry cleaner) was recently deactivated after being classified as a Class II medical device. This particular ASIN is a bundled version of a standalone product we continue to sell under a separate ASIN without restrictions. The only difference is that the flagged listing includes a non-medical cleaning solution bundled for customer convenience. The core device is identical in both cases — same manufacturer, packaging, labeling, and intended use.

The cleaning solution is a general-purpose accessory, not a medicated or regulated substance, and it carries no health claims. Its inclusion does not alter the product’s function or its classification under Health Canada guidelines.

We have submitted multiple detailed appeals under Case ID: 17842546131, but we continue to receive the same standard response, with no acknowledgment of the specific context we’ve provided. It appears our case has not been fully reviewed, and we are stuck in a cycle of repeated replies without resolution.

In addition to the active standalone version, we also have other models of the same ultrasonic cleaner listed on HAQM that have not been classified as medical devices, further highlighting the inconsistency in enforcement across similar products.

We respectfully ask that this case be escalated to the appropriate compliance team for a proper review and comparison across related listings. This inconsistency is creating confusion and is negatively impacting our business operations.

We are fully committed to HAQM’s compliance policies and are happy to provide any supporting documentation required for your evaluation.

Thank you very much for your time and assistance.