Unable to Delete Incorrect Images That Don’t Belong to Me
In the main image of my product, there are two images that I didn't upload, and no matter what I do, I can't delete them. I remember when I first created the listing, I uploaded my own product images, but then the system pushed another product to me. I clicked on that product, but it wasn't mine. Later, it added those images to my listing. After the product passed the CPC, there was only one main image left. Now, those two images are still there, and I can't delete them. I reached out to Seller Support, but they couldn't resolve the issue. I feel that, regardless of whether these images are good or not, they shouldn't be appearing on my listing. Moreover, my product was selling fine when it only had the main image, but since those two images were added, it hasn't made any sales. One of the images is a photoshopped composite, which looks very fake. I want to know how to delete them
Unable to Delete Incorrect Images That Don’t Belong to Me
In the main image of my product, there are two images that I didn't upload, and no matter what I do, I can't delete them. I remember when I first created the listing, I uploaded my own product images, but then the system pushed another product to me. I clicked on that product, but it wasn't mine. Later, it added those images to my listing. After the product passed the CPC, there was only one main image left. Now, those two images are still there, and I can't delete them. I reached out to Seller Support, but they couldn't resolve the issue. I feel that, regardless of whether these images are good or not, they shouldn't be appearing on my listing. Moreover, my product was selling fine when it only had the main image, but since those two images were added, it hasn't made any sales. One of the images is a photoshopped composite, which looks very fake. I want to know how to delete them
8 replies
CR_HAQM
@Seller_NS0QAfgZilHL7
Hi there, my name is CR and wanted to hop in here.
Would you mind sharing your most recent case #(s) you have opened with Seller Support for this issue? I'd be happy to review your issue in more detail there and review any communication shared to this point.
I'll hang here for your reply.
CR_HAQM