EMERGENCY!!! Can't set new Charge Method
EMERGENCY!!!!!!
I'm unable to set a new charge method which means I'm locked out of my account until I do. The problem is that the system is not allowing me to select a new card as the charge method. @Connor_HAQM @Nano_HAQM
Here's what I'm seeing:
Screenshot 1:
I click on the "replace charge method" button

Screenshot 2:
The only card showing as an option to select as the replacement card is the one that is expired. So I click the link "Add a new credit or debit card"

Screenshots 3 / 4:
I fill in the card information then click the button "Add you card"

Screenshot 5:
This is where the problem is. The box is empty (there is no way for me to select the new card that I've just added as my replacement charge method). If I click on the "select a credit or debit card" link, I see screenshot 6

Screenshot 6:
The card I've just added is not showing in my account as an option for me to select.

This system is only letting me add 5 screenshots, but I also have a screenshot showing that I've added a few different cards from a few different banks to my account, and none of them show as options in screenshot 5. There is also an error on the screenshot I'm not able to add (it says "There was a problem loading the content. Please try again later.") . I'll try to add this screenshot below if possible.
I've tried:
- Adding the card to my regular buyer account - didn't work
- Various different cards from different banks
- Clearing my cache and cookies
- Incongnito
- Different browsers, different devices, different internet connections
Nothing works.
EMERGENCY!!! Can't set new Charge Method
EMERGENCY!!!!!!
I'm unable to set a new charge method which means I'm locked out of my account until I do. The problem is that the system is not allowing me to select a new card as the charge method. @Connor_HAQM @Nano_HAQM
Here's what I'm seeing:
Screenshot 1:
I click on the "replace charge method" button

Screenshot 2:
The only card showing as an option to select as the replacement card is the one that is expired. So I click the link "Add a new credit or debit card"

Screenshots 3 / 4:
I fill in the card information then click the button "Add you card"

Screenshot 5:
This is where the problem is. The box is empty (there is no way for me to select the new card that I've just added as my replacement charge method). If I click on the "select a credit or debit card" link, I see screenshot 6

Screenshot 6:
The card I've just added is not showing in my account as an option for me to select.

This system is only letting me add 5 screenshots, but I also have a screenshot showing that I've added a few different cards from a few different banks to my account, and none of them show as options in screenshot 5. There is also an error on the screenshot I'm not able to add (it says "There was a problem loading the content. Please try again later.") . I'll try to add this screenshot below if possible.
I've tried:
- Adding the card to my regular buyer account - didn't work
- Various different cards from different banks
- Clearing my cache and cookies
- Incongnito
- Different browsers, different devices, different internet connections
Nothing works.
0 replies
Seller_lYU9dKWF8TkXW
Seller_Hi7wbO2Kbo6bl
Have you tried to add a card to the buyer side?
Try that. If successful, wait an hour or so, then go to the seller side of the account and choose that card.