Hello Fellow Sellers and HAQM Moderation Team,

I'm reaching out here in hopes of getting some guidance or direct assistance regarding a missing reimbursement for 40 units. These units were marked as "Warehouse Lost" from our inventory.

We opened a case with HAQM Seller Support, Case ID: 17748102231, to address this issue. On May 19th, support confirmed the reimbursement for these 40 units, and provided us with Reimbursement ID: 17190834111.

It has now been three weeks since this confirmation, and the reimbursement has still not been posted to our account. The original case (17748102231) has also been closed by HAQM support, despite their assurance that they would update us on the same case once their internal team had completed their work.

We are quite concerned about the delay and the closure of the case without resolution. Losing 40 units is a significant impact to our business, and we're relying on this reimbursement.

Has anyone experienced a similar situation where a reimbursement was confirmed but then significantly delayed or the case closed prematurely? What steps did you take to resolve it?

Any advice on how to escalate this or get the reimbursement processed would be greatly appreciated.

Thank you in advance for your help!