Why Doesn’t HAQM Verify Returned Items? Rampant Return Fraud Hurting Sellers
As sellers, we’re increasingly frustrated by HAQM’s lack of inspection on returned packages. There seems to be no consistent process in place to verify whether the item being returned is actually the original product that was shipped. This creates a major vulnerability for fraudulent returns.
In some cases, customers return completely different items—or even empty boxes—and the return is still accepted without question. This not only results in a financial loss for sellers, but also erodes trust in the system HAQM has built.
Why isn’t HAQM doing more to ensure returns are legitimate? For a platform that prioritizes customer satisfaction and seller accountability, this gap in return verification is deeply concerning.
Why Doesn’t HAQM Verify Returned Items? Rampant Return Fraud Hurting Sellers
As sellers, we’re increasingly frustrated by HAQM’s lack of inspection on returned packages. There seems to be no consistent process in place to verify whether the item being returned is actually the original product that was shipped. This creates a major vulnerability for fraudulent returns.
In some cases, customers return completely different items—or even empty boxes—and the return is still accepted without question. This not only results in a financial loss for sellers, but also erodes trust in the system HAQM has built.
Why isn’t HAQM doing more to ensure returns are legitimate? For a platform that prioritizes customer satisfaction and seller accountability, this gap in return verification is deeply concerning.
4 replies
Seller_WtOwWhtSrFjva
They have no clue what the products are. A piece of jewelry looks the same as a pack of seeds. The amount of time and what would they do when something is returned wrong?
There is just no feasible way. What they should do is stop this insane return policy.
They just do not care.
Seller_JxGBh45c1NGew
You can always switch to FBM. You will still get a bunch of fraud returns, but at least you will be in control and can take some action against it. FBA has become a huge scam money moneymaker for HAQM.
Seller_h4btKGmOmHFLr
Haven't you seen their 2024 annual report? Huge increase in profits! Due to the placement fees they added to third party sellers? Removing listings and then charging you the per unit fee for a removal when they ship it back in bulk? Never checking customer returns and returning to sellable when warranted? Etc. Etc. Etc. And now only reimbursing 50 to 60 percent of the value of third party seller's product. And they did all of this without "raising fees" on sellers. Can't wait to see the profits for 2025.