Automatic handling time for hand-made store owner
My store is for hand-made items which made to order. I may make a few more for quick shipment and sick days. But the automatic handling time setting gives me an extreme hard time. I have cancer and need hospital visits frequently while doing some work. The 1 day automatic handling time setting frequently makes me have to work during sick-days. The HAQM told me cancellations due to automatic handling time WILL affect my account health. I'm so stressed out!
Automatic handling time for hand-made store owner
My store is for hand-made items which made to order. I may make a few more for quick shipment and sick days. But the automatic handling time setting gives me an extreme hard time. I have cancer and need hospital visits frequently while doing some work. The 1 day automatic handling time setting frequently makes me have to work during sick-days. The HAQM told me cancellations due to automatic handling time WILL affect my account health. I'm so stressed out!
2 replies
Seller_Hi7wbO2Kbo6bl
Are you able to completely disallow automated handling?
Nano_HAQM
Hello @Seller_whHtpmFgU2pfr
Thanks for reaching out to HAQM Forums.
For your handmade made-to-order items, consider switching to Merchant Fulfilled Network (MFN) shipping which gives you more control over handling times. You can set longer processing times that better match your production and needs.
You can adjust your shipping settings in Seller Central to offer 3-5 business days handling time. This will give you the flexibility needed for your made-to-order items while maintaining good account health metrics.
Make sure to clearly state your processing times in your product listings so customers know what to expect. If you need additional guidance please reach out to Seller Support.
Best,
Nano