Emergency! Product and Food Safety Violations Why isn't anyone responding to me?
hello
At 05/22/2025, our product stopped selling by HAQM because of "Product and Food Safety Violations"
But we are so confused! We read the policy carefully and we determined that our product did not pose this risk nor was it on HAQM's banned products list. I filed a complaint document, sent the test report and product pictures. But the response was: at this time, we will not review any documentation for this product
We are now so desperate! please help!
My case: 17855341721 17860330161 @Danny_HAQM @Glenn_HAQM
Please advise!
Much appreciate!!!
Emergency! Product and Food Safety Violations Why isn't anyone responding to me?
hello
At 05/22/2025, our product stopped selling by HAQM because of "Product and Food Safety Violations"
But we are so confused! We read the policy carefully and we determined that our product did not pose this risk nor was it on HAQM's banned products list. I filed a complaint document, sent the test report and product pictures. But the response was: at this time, we will not review any documentation for this product
We are now so desperate! please help!
My case: 17855341721 17860330161 @Danny_HAQM @Glenn_HAQM
Please advise!
Much appreciate!!!
1 reply
Glenn_HAQM
Hello @Seller_OvfsDSmGDqhE7,
I'm sorry you have had difficulties with this product. At this time the product is identified as a safety risk at HAQM's determination and is not accepting documentation to appeal. I'm currently investigating internally if there is any additional details I can provide, but please note it is unlikely that this ASIN will be able to be reinstated. As soon as I have any additional updates I will reach out to you here. Thank you for your understanding.
-Glenn